Assmaa Salabi Eldirani
Sydney,NSW
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with over 2 years of experience building community and developing social skills through incremental therapeutic techniques. First-Aid certified and am qualified to provide CPR and AED. Contain a clean driving record and am a safe driver.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Worker
Like Family
01.2022 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Collaborated with other professionals to plan and coordinate care for clients.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Customer Service Representative
The Lemon Tree Grocer
12.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor - Psychology
Western Sydney University
Sydney, NSW06.2025
Diploma - Social Sciences
Western Sydney University
Sydney, NSW03.2022
Skills
- Daily living support
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Transportation Assistance
- Life Skills Development
- Cultural Sensitivity
- Clean Driving Record
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- First Aid certificate: expires 20/03/2027
- CPR/AED certified: expires 20/03/2025
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
The Lemon Tree Grocer
12.2022 - 02.2024
Support Worker
Like Family
01.2022 - Current
Bachelor - Psychology
Western Sydney University
Diploma - Social Sciences
Western Sydney University
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