- Outdoor Recreation
- Gym Workouts
- Kayaking
- I enjoy cooking for friends and family gatherings
Aterie Fonmanu Underwood
St Mary's,NSW
Summary
Dedicated Support Worker with a proven track record at JP Care, enhancing client independence through personalized daily living assistance and emotional support. Skilled in documentation and reporting, I effectively monitor health conditions while fostering strong relationships. Committed to improving client satisfaction and wellbeing through attentive care and proactive communication.
Overview
20
20
years of professional experience
Work History
Support Worker
JP Care A Lumia Care Company
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Support Worker
Meditech Staffing
07.2023 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Clerical Office Assistant
Ministry of Trade, Tourism and Transport
05.2019 - 11.2020
- Contributed to a positive work environment through professional behavior and maintaining high confidentiality standards at all times.
- Maintained an organized workspace by overseeing inventory control and ordering necessary supplies when needed.
- Boosted client satisfaction levels through prompt responses to inquiries via phone, email, or in-person visits.
- Enhanced filing system efficiency by reorganizing and updating office records.
- Facilitated smooth reception area operations by greeting visitors warmly and directing them appropriately within the office space.
- Supported office staff by proactively taking on additional tasks during peak periods, alleviating workload pressure.
- Input data into spreadsheets and databases.
Customer Service Officer and Teller Officer
BRED Bank Fiji Ltd
05.2014 - 11.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified and resolved discrepancies and errors in customer accounts.
Administrative Assistant
Pure Fiji Export Ltd
08.2011 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Clerk Typist
Popular Print Services
02.2005 - 07.2011
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Typed official correspondence and reports from handwritten notes and other information sources.
Education
Diploma - Community Service
Lead College
Parramatta, NSW04-2026
Certificate IV - Ageing Support
Lead College
Haymarket, NSW04-2024
Diploma - Office Administration
Fiji National University
Nasinu, Fiji Island10-2010
Certificate - Secretarial Studies
Fiji National University
Nasinu, Fiji Island11-2008
Skills
- Daily living support
- Health and safety awareness
- Emotional support
- Daily living assistance
- Attention to detail
- Documentation and reporting
- Client assessment
- Personal care assistance
- Disability care
Interests
Timeline
Support Worker
JP Care A Lumia Care Company
08.2023 - Current
Support Worker
Meditech Staffing
07.2023 - 10.2023
Clerical Office Assistant
Ministry of Trade, Tourism and Transport
05.2019 - 11.2020
Customer Service Officer and Teller Officer
BRED Bank Fiji Ltd
05.2014 - 11.2018
Administrative Assistant
Pure Fiji Export Ltd
08.2011 - 11.2013
Clerk Typist
Popular Print Services
02.2005 - 07.2011
Diploma - Community Service
Lead College
Certificate IV - Ageing Support
Lead College
Diploma - Office Administration
Fiji National University
Certificate - Secretarial Studies
Fiji National University
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