Athénaïs Roger

• Answered phone calls, took reservations, and answered inquiries.
• Processed payments using cash registers or POS systems accurately and efficiently.
• Managed large groups in a timely manner while ensuring satisfaction of all guests.
• Resolved any customer complaints or issues promptly with professionalism.
• Collaborated with other departments within the restaurant on various tasks or projects.

• Fully opening and closing the bar on my own
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Trained new bartenders on drink preparation and upselling techniques.
• Handled weekly deliveries

• Welcoming patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Checking in guests using computerized reservation systems, collecting payments and verifying credit cards.
• Arranging tours, taxis or restaurant reservations for customers.

• Managing a team and supervising workers
• Handling customer complaints and requests
• Implementing inventory systems and placing orders
• Carrying cash controls

• Mixing drinks by following standard recipes and procedures while maintaining high sanitation standards.
• Performing opening and closing duties including restocking supplies and generating sales report.
• Effectively multitasking within fast-paced environment.

• Travelling by foot to offer a monthly frozen food delivery plan in neighbourhoods
• Studying the potential client’s attitude to identidy the most appropriate strategy to persuade them to buy the products.
• Resolving customer concerns and maintaining a calm altitude in front of angry prospects.

• Greeting visitors at the entrance and explaining games rules.
• Organising and leading game tournaments
• Serving food and drinks at the food stand
• Ensuring efficient work within a stressful and fast paced environment

- Every year since 2015