Ava Clowes
Melbourne,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Optimistic young individual, eager to learn new skills and form positive professional relationships amongst coworkers.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Best&Less
05.2022 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Worked with loss prevention in monitoring shopper behaviour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Lash Technician
Independent
01.2022 - 07.2022
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Encouraged repeat business based on quality of service and strength of client relationships.
Education
Victorian Certificate of Education -
Kew Highschool
Kew VIC10.2025
Skills
Punctuality
Cash Handling
Cash Register Operation
Goal-Oriented
Visual Merchandising
Store maintenance
Sales expertise
Opening and closing procedures
Stock management
Fitting room maintenance
Customer Service
Customer Engagement
Complaint Management
Flexible Schedule
Loss Prevention
Team Cooperation
Building Customer Loyalty
Interests
Drawing
Fashion
Cooking / Baking
Writing
Interior design
Psychology
Timeline
Retail Sales Assistant
Best&Less
05.2022 - Current
Lash Technician
Independent
01.2022 - 07.2022
Victorian Certificate of Education -
Kew Highschool
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