Ava Fowler
Shellharbour,NSW
Summary
I am an enthusiastic adult that is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and instructions and learning new skills. I am motivated to learn, grow and excel in your work industry.
Overview
3
3
years of professional experience
Work History
Aps 3 Service Officer
Services Australia
11.2023 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- processing of claims and dealing with customers enquiries about the families related sector.
- being able to communicate and understand peoples different situations as well as handle challenging conversations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Services Australia
Kincare
01.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Provided domestic assistance services of cleaning in the homes to support the clients and provided services of social support by taking them out for coffee or shopping to allow a bit of extra support and a social standard in the workplace providing a comfortable environment for the client.
Coles Online Personal Shopper
Coles
07.2021 - 03.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route
- Consistently met deadlines and quality goals for accuracy and timeliness
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Worked productively with customers to meet order requirements and service expectations
- Picked quality and accurate items for multiple daily customer orders.
Coles Supermarket Bakery Packer and Slicer
Coles
07.2021 - 03.2023
- Kept kitchen, counter, and dining areas cleaned and sanitized
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction
- Property labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Sliced and packed bread ready for product placement onto shelves.
Naturally Tasty All Rounder
Naturally Tasty
01.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in a fast-paced environment
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Education
High School Diploma -
Warilla High School
Barrack Heights, NSW11.2022
Skills
- Team building
- Patient
- Good communication skills
- Determined and motivated
- Delivery procedures
- First aid cert
- Cpr cert
- Written and verbal communication
- Proficient in Software
- Problem-Solving
- Attention to Detail
- Active Listening
- Quality Assurance
Timeline
Aps 3 Service Officer
Services Australia
11.2023 - Current
Services Australia
Kincare
01.2023 - Current
Coles Online Personal Shopper
Coles
07.2021 - 03.2023
Coles Supermarket Bakery Packer and Slicer
Coles
07.2021 - 03.2023
Naturally Tasty All Rounder
Naturally Tasty
01.2021 - 07.2022
High School Diploma -
Warilla High School
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