AVA WILKINSON
Redland Bay,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Making me a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
While lacking direct reception experience, my academic background showcases my quick learning ability and organizational skills. My warm personality and kindness further contribute to my suitability for the role.
Overview
4
4
years of professional experience
Work History
Assistant Cafe Manager
The Lighthouse Restaurant
Cleveland, QLD
01.2023 - Current
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
- Conducted training sessions for new hires on operating procedures and policies.
- Collaborated with other departments within the organization as needed.
- Identified areas where improvements could be made within the café environment.
- Managed day-to-day communications between management team and staff members.
Retail Supervisor
SUPA IGA MOUNT COTTON
Mount Cotton, QLD
03.2023 - 08.2023
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Cafe Worker
VICTORIA POINT CINEPLEX
Victoria Point, QLD
11.2019 - 03.2023
- Register operator | Bartender | Café operator, Café staff member 2021-2023
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Maintained accurate records of all sales transactions for daily reporting purposes.
- Organized work duties to ensure efficient operation of the cafe during peak hours.
Education
YEAR 7 - YEAR 12 - International Baccalaureate
CLEVELAND DISTRICT STATE HIGH SCHOOL
Cleveland, QLD11-2022
Bachelor of Psychological Science - Psychology
UNIVERSITY OF QUEENSLAND
Saint Lucia, QLDSkills
- Scheduling and Planning
- Staff Training and Development
- Customer Engagement
- Continuous Improvement
- Tech-Savvy
- Time Management
- Staff Management
- Organization Skills
- Multitasking and Prioritization
- Performance Improvement
- Positive and Professional
Activities
- YEAR 7 REPRESENTATIVE, 2021, Being a year 7 representative means that I am a role model for the students, and I will be helping them through the transition from primary school to high school.
- INSTRUCTOR - CLEVELAND DISTRICT STATE HIGH SCHOOL, 09/20/2021, I was part of the Global Leadership program at my school in term 3, providing me the opportunity to teach others about the importance of leadership.
Personal Information
Date of Birth: 03/03/05
Awards
- Most improved award - 2017 | 2020
- Citizenship award of excellence - 2017 | 2018 | 2021 | 2022
- Cultural award of excellence - 2018 | 2021 | 2022
- International Baccalaureate Diploma invitation - 2019
- International Baccalaureate Diploma awarded - 2022
- Academic excellence - 2017 - 2022
Timeline
Retail Supervisor
SUPA IGA MOUNT COTTON
03.2023 - 08.2023
Assistant Cafe Manager
The Lighthouse Restaurant
01.2023 - Current
Cafe Worker
VICTORIA POINT CINEPLEX
11.2019 - 03.2023
YEAR 7 - YEAR 12 - International Baccalaureate
CLEVELAND DISTRICT STATE HIGH SCHOOL
Bachelor of Psychological Science - Psychology
UNIVERSITY OF QUEENSLAND
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