Bailee Hill
Banksia Grove
Summary
I am an energetic and reliable bar attendant with 10 years experience in high-traffic hospitality settings. Strengths include strong knowledge of various types of beverages, exceptional customer service skills, and ability to work efficiently under pressure. In previous roles, I have contributed to positive customer experiences and boosted overall bar operation efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bar Attendant
Multiple Bars
Perth
06.2024 - Current
- Prepared mixed spirits, beer, wine, and non-alcoholic beverages in accordance with standard & restaurant recipes.
- Complied with local and state liquor and food handling laws and regulations.
- Serving customers, processing transactions via cash, cheque or EFTPOS with accuracy.
- Engaging with a wide variety of customers, working both in private functions, switching between different bars in the venue to take their orders.
- Building a rapport with regular clients by remembering their names or usual order.
- Trained new staff on bar procedures, safety protocols, and customer service techniques.
- Taking quick but accurate payments on different POS systems.
- Accurately imputing food and beverage orders on IMPOS for customers in a 2500+ capacity venue.
- Managed cash registers, processed payments, and maintained accurate financial records.
- Maintained a clean and organized bar area, including inventory management and restocking supplies.
- Handled customer complaints professionally and efficiently, ensuring a positive experience.
- Collaborated with team members to maintain smooth operations during peak hours.
- Adhered to alcohol laws and company policies, promoting responsible drinking.
Shift Manager
McDonald's
Clarkson
01.2025 - 05.2025
- Resolve all customer complaints/feedback in a timely and professional manner. Ensuring that the customers were left with a positive outcome.
- Compile and balance cash receipts, count money and make bank deposits on every shift.
- Establish high standards and communicate goals for personnel performance and customer service.
- Train new employees on food safety procedures, hygiene standards, sanitation, and in customer service.
- Conducted regular inspections to ensure cleanliness and compliance with health standards.
- Coordinate and supervise work of all staff.
Bar Attendant
The Leederville Precinct
Leederville
06.2024 - 01.2025
- Delivered outstanding and personalized service in a fast-paced, high-energy bar environment, managing up to 1000 guests on particularly busy nights while ensuring a smooth and enjoyable experience for each patron.
- Skillfully crafted and served a diverse selection of cocktails, beers, wines, and spirits, paying attention to every detail to ensure drinks were perfectly mixed, garnished, and served with exceptional quality.
- Managed all cash and credit transactions accurately using the HTL system, consistently balancing the cash drawer at the end of each shift to ensure complete and precise accounting of all sales. Demonstrated strong attention to detail in handling payments and providing accurate change, contributing to a smooth transaction process and minimizing errors.
- Built and nurtured strong relationships with regular guests by remembering their preferences, engaging in friendly conversation, and providing tailored recommendations. This personal touch helped foster customer loyalty, encouraging return visits and creating a friendly, inviting atmosphere that guests loved.
- Collaborated with the management team to plan and execute special events and themed promotions, helping to boost foot traffic and sales. Assisted in designing promotional drink menus, organizing event logistics, and ensuring that the bar was prepared to meet the increased demand, ultimately contributing to a more vibrant and successful venue.
- Managing ongoing stock levels during busy periods, often assisting bar-backs re-stocking alcohol, ice, paper stock and changing kegs. Taking the initiative in non-busy periods to clear tables, collect glasses and assist the glassies.
- Running orders to correct tables in a timely manner, with the ability to carry 3 plates at a time.
Jr Training Support Officer
Compass Group
Burswood
01.2024 - 06.2024
- Teaching new FIFO employees the basics of working remote and their responsibilities over a 3 day course.
- Teach employees multiple new roles and skills, including: Dealing with stress, practicing mindfulness, blister prevention & care, injury prevention, stretching techniques, mental wellbeing, operational health and safety, animal and weather safety, foods safety standards, personal safety, housekeeping and safe chemical usage.
- Conduct practical sessions with demonstrations with groups of 30+ people daily.
- Complete training performance outcomes on all recruits assessing their practical, food, chemical, mental and physical safety.
- Ran monthly standard barista classes. Teaching the basics of a coffee machine, hopper, milk texturing, coffee extraction, cleaning and storage methods and how to make standard coffees.
- Assisting in food safety demonstrations. Monitoring groups to ensure they fill out their compliance paperwork currently and are meeting all industry and company standards.
- Inspecting equipment throughout the site to ensure they all meet hygiene and safety standards.
- Inducting all recruits on bed making, electric trolley handily, safe chemical usage, nilfisk operations.
- In this role I taught many nationalities and ESL difficulties, assisting them in gaining a basic understanding of mine-site and remote work safety.
Multiple Roles (FIFO)
Compass Group
Port Hedland
02.2023 - 01.2024
- Ensure all site operations run efficiently by performing various administrative duties, monitoring and securing payments, maintaining inventory records and liaising with current and future clients.
- Effectively use INX software.
- Answering client inquiries face to face, email and phone.
- Assisting customers & staff with searching for products and pricing.
- General admin duties - Checking in and out residents, organizing housekeeping runs, completing room inspections.
- Inspecting equipment throughout the site to ensure they're operating safely.
- Inducting all residents and colleagues on equipment safety.
- Provide daily support to management by maintaining client, safety and cash reports.
Education
Certificate 2 - Retail
McDonalds Australia
Clarkson, WA 09.2021 - 03.2022
Certificate 2 - Accounting And Finance
MSC
Mindarie, WA 03.2021 - 08.2021
Mindarie Senior College
Mindarie, WASkills
- Microsoft Office Software
- Cash Handling
- Occupational Health & Safety
- Food safety compliance
- Preparing beverages
- POS system operations
- Staff training
Certification
- Responsible Service of Alcohol
- First Aid & CPR qualified
- Fire Safety Trained
- Management of a License Premises
- Food Handling Certification
- TAB Compliance
References
References available upon request.
Timeline
Shift Manager
McDonald's
01.2025 - 05.2025
Bar Attendant
Multiple Bars
06.2024 - Current
Bar Attendant
The Leederville Precinct
06.2024 - 01.2025
Jr Training Support Officer
Compass Group
01.2024 - 06.2024
Multiple Roles (FIFO)
Compass Group
02.2023 - 01.2024
Certificate 2 - Retail
McDonalds Australia
09.2021 - 03.2022
Certificate 2 - Accounting And Finance
MSC
03.2021 - 08.2021
Mindarie Senior College