BASMEET KAUR
Pakenham,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Cargo Solutions Group Pvt Ltd
Dandenong , VIC
01.2025 - Current
- Act as the primary contact for client queries via email, phone, and ticketing system.
- Managing and resolves inbound, outbound, inventory, and return-related customer queries.
- Liaise with the warehouse, transport partners, and internal departments to resolve client issues.
- Provide regular updates to clients regarding order status, inventory levels, and shipping progress.
- Maintain accurate records of customer interactions and escalate issues when required.
- Work closely with the warehouse coordinate related to PO and orders update
- Troubleshoot problems with orders, deliveries, and stock discrepancies quickly and professionally.
- Build and maintain strong, ongoing relationships with clients.
- Ensure timely and professional communication that reflects the values of CSG3PL.
Customer Service Representative
Starmit
Knoxfield, Australia
03.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained and updated supplier and product data in the system to support smooth procurement operations
- Resolved customer complaints Via calls emails with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Processing orders
Operations Officer
VFS Global Services
Canberra, Australia
06.2022 - 02.2023
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Conducted regular audits to maintain quality standards across all operations departments.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Implemented processes that simplified procedures and reduced average processing time.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Educational Consultant
English Wise
Canberra, Australia
04.2020 - 04.2021
- Enhanced curriculum development by incorporating innovative teaching techniques and resources.
- Increased student engagement by implementing project-based learning activities.
- Assisted in the creation of individualized education plans for students with diverse needs.
- Collaborated with colleagues to develop interdisciplinary units that promoted cross-curricular connections.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Collaborated with administrators to determine course objectives.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Education
Bachelor of Arts -
Delhi University
Delhi, IndiaSkills
- Excellent verbal and written communication
- Active listening and empathy
- Relationship building with clients and stakeholders
- Order processing and follow up
- Document Control & Data Entry
- CRM software proficiency ERP System knowledge, Quick books & Salesforce
- Handling escalations
- Positive, Customer-focused attitude
Websites
Certification
- Diploma in Real estate
- Diploma in Leadership & Management
Languages
- Hindi, Punjabi
- English, Full Professional
Timeline
Customer Service Officer
Cargo Solutions Group Pvt Ltd
01.2025 - Current
Customer Service Representative
Starmit
03.2024 - 11.2024
Operations Officer
VFS Global Services
06.2022 - 02.2023
Educational Consultant
English Wise
04.2020 - 04.2021
Bachelor of Arts -
Delhi University