Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Bec Nassios

Balwyn North,VIC

Summary

Versatile professional with proven experience in customer service, administration, and hospitality. Skilled in medical billing, bar management, and team coordination, with a strong track record of enhancing customer satisfaction and thriving in fast-paced settings. Known for a warm, approachable style and excellent communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant All Rounder

Moonhouse
Balaclava, VIC
06.2022 - 04.2025
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Medical Receptionist

Rochdale Medical Suites
Lalor, VIC
11.2023 - 03.2025
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Answered phones promptly and directed calls appropriately.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Customer Service Supervisor

Coles
Richmond, VIC
01.2022 - 12.2022
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Addressed customer inquiries to increase customer satisfaction ratings.

Education

Bachelor of Commerce And Science -

Monash University
Clayton, VIC
11-2025

High School Diploma -

Methodist Ladies College
Kew, VIC
11-2021

Skills

  • Financial analysis
  • Customer service
  • Bookkeeping
  • Inventory management
  • Office administration
  • Team building
  • Pracsoft Software Proficiency
  • Clinical Software Proficiency

Accomplishments

  • Piano Tuition Scholarship (Methodist Ladies' College, 2019)
  • General Scholarship to Ivanhoe Grammar School (2020)
  • Snowsports Captain (Methodist Ladies' College, 2021)

Certification

  • First Aid Certificate, Hero Headquarters, February 2024
  • Responsible Service of Alcohol (RSA), VIC, June 2022

References

References available upon request.

Timeline

Medical Receptionist

Rochdale Medical Suites
11.2023 - 03.2025

Restaurant All Rounder

Moonhouse
06.2022 - 04.2025

Customer Service Supervisor

Coles
01.2022 - 12.2022

Bachelor of Commerce And Science -

Monash University

High School Diploma -

Methodist Ladies College

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Bec Nassios