Belal Hamidi
Sydney,NSW
Summary
Think. Plan. Execute. Extensive experience with leadership teams in challenging environments across various industries, focusing on professional sales, marketing strategies, event planning, and business specialist/analyst roles. Skilled in working with senior leaders, finance teams, direct sales, pressure, planning VIP events, and executing marketing plans while overcoming challenges from competitors, ultimately enhancing the reputation, brand, and overall success of businesses to reach the top-ranking position. Seek out opportunities to demonstrate my ability to have potential leadership roles in a diverse fast pase organizations. This involves taking on supervisory responsibilities, leading projects or teams, or volunteering for leadership roles in professional associations or community organizations.
Overview
10
10
years of professional experience
Work History
Business Specialist/Sales Manager Second in Charge
Yes Optus
Sydney, NSW
09.2023 - Current
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Ensured compliance with company policies and procedures at all times.
- Informed customers about current promotions and discounts.
- Provided excellent customer service to clients in person and over the phone.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Resolved customer complaints in a timely manner.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Maintained cleanliness of the sales floor area at all times.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Event Management
Freelance Contract
Sydney
01.2023 - Current
- Hosting events across the biggest venues in Sydney
- Tracking budget expenses and allocating promoters for weekly events
- Dealing with venues financial responsibilities, profit, breaking even etc
- Hiring staff and training each employee for specific roles
- Handling contracts with partnered events
- Collaborating with venues, event owners to put entertainment of guests as a number one priority.
Section/Team Leader
Aldi Distribution Centre
Prestons, NSW
10.2021 - 07.2023
- Identifying inaccurate stock counts, voice picks, inaccurate store deliveries by conducting daily inventory checks and managing stock accuracy checks
- Collaborate with wholesalers and stores to optimise inventory levels and ensure timely replenishment
- Ensuring compliance with Legal requirements including safety, products requirements, and regulations is a vital component and is crucial for the business
- Training staff to hit required KPI's to create a successful flow in the company to ensure a smooth work chain between shifts, not overloading next shift with heavy work burdens
- Setting goals and activities between staff members using the 'racing' technique, motivating team to quickly and correctly hit their goals using team-work and strategic methods
- Analytic decision making and problem solving to deal with complains, issues, and workforce matters smoothly and correctly.
Supervisor
Woolworths
Casula, NSW
12.2020 - 08.2022
- Supervising store operations: Overlooking all aspects of store operations, including customer service, staff supervision and stock/inventory management
- Handling documents: Creating documents and reports via Word, Excel, and Powerpoint
- Setting goals and aims (KPI's): Teaching staff to work accurately, working at a fast pace to provide customer satisfaction and hit store sales to ensure company is hitting correct sales
- Creating work timetable/schedule: Organising rosters and time schedules for store employees, making sure there is coverage on peak days, scheduling accurate break times for each employee to ensure all tasks are completed at a certain time
- Maintaining excellent customer service: As a supervisor, ensuring all customers receive world class customer service, handling complaints professionally and resolve issues immediately and successfully
- Monitoring staff performance: Monitoring the performance of each employee individually by preparing reports in order to provide feedback in order to further perfect performance, and providing staff with further training if required
- Hiring and Training staff: Supervising store staff and providing necessary training in all positions including stock accuracy checks, inventory management, Customer Service, Opening and Closing store and hitting KPI's.
Section/Team Leader
Aldi Distribution Centre
Prestons, NSW
01.2015 - 01.2021
- Organising the distribution of new launch products across different area stores with busy customer base to hit sales and follow trends
- Exercising general warehouse rules and Australian safety regulations are being followed to ensure maximum safety for employees by identifying hazards and eliminating them
- Managing relationships with retail partners and bulk distributors ensure effective and accurate distribution across all stores.
Education
Higher School Certificate -
Amity College
Skills
- Motivation and drive to succeed
- Leading and supervising teams
- Customer Service
- Critical thinking and problem solving
- Handling documents in Word, Excel and PowerPoint
- Oral communication
- Eager and strived motivation for promotions
- Negotiations and Resolutions
- Active listening
- Skills management
- Training teams to maximise performance
- Supply management
- Adaptability to different environments
- Team Supervision
- Mentoring
- Cash Handling
- Coaching
- Safety
- Reliability
References
To be provided at request.
Timeline
Business Specialist/Sales Manager Second in Charge
Yes Optus
09.2023 - Current
Event Management
Freelance Contract
01.2023 - Current
Section/Team Leader
Aldi Distribution Centre
10.2021 - 07.2023
Supervisor
Woolworths
12.2020 - 08.2022
Section/Team Leader
Aldi Distribution Centre
01.2015 - 01.2021
Higher School Certificate -
Amity College
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