Belinda Smale
Dungog,NSW
Summary
Organised, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
School Administration Officer, Casual
NSW Department Of Education
02.2023 - Current
- Adhoc Administration Tasks
- Manage Email and Telephone Correspondence with families and external stake holders
- Sick Bay
- Print Room
- Student Attendance
- Invigilating
Hospitality Assistant
Mount Annan Christian College
09.2023 - 09.2024
- Food Preparation and Handling
- Order management and processes
- Service and Cash Handling including Eftpos
- Catering
- TAS assistance in the secondary college
- Cleaning
Administration Support Officer
Campbelltown City Council
09.2006 - 09.2023
- Provided personal assistance and all administrative management and support to the Facilities Maintenance Coordinator and team
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from residents and internal staff.
- Ensured compliance with local government policies and regulations by maintaining up-to-date records in an electronic management system
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Customer Service in a call centre environment as well as over the counter face to face
- Cash and payment handling including online and eftpos
- Facilitated internal communications between departments to ensure accurate information sharing and collaboration on projects.
Education
Certificate IV - Customer Contact
Academy Holdings
Sydney, NSW06.2010
Certificate III - Business Administration
Macarthur Group Companies
Campbelltow, NSW12.2006
High School Certificate -
Camden High School
Camden, NSW11.2003
Skills
- Problem-solving abilities
- Active Listening
- Customer Relations
- Computer Proficiency
- Professional telephone demeanour
- Administrative Support
- Microsoft Office Suite
- Building rapport
- Brand representation
- Payment Processing
Timeline
Hospitality Assistant
Mount Annan Christian College
09.2023 - 09.2024
School Administration Officer, Casual
NSW Department Of Education
02.2023 - Current
Administration Support Officer
Campbelltown City Council
09.2006 - 09.2023
Certificate IV - Customer Contact
Academy Holdings
Certificate III - Business Administration
Macarthur Group Companies
High School Certificate -
Camden High School
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