Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bella McDougall

Summary

I am a hard worker who is reliable, dependable and who always tries their best to put in 100% effort in all tasks required. I am willing to learn and try new things and am always looking forward to improvement.



Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Assistant

Aldi
11.2023 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Assistant

Bakers Delight
02.2022 - 12.2023
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Participated in staff training sessions to broaden knowledge of industry trends and best practices.
  • Prioritized helping customers over completing other routine tasks in store.
  • Analyzed daily reports on individual sales performance, identifying areas for growth or improvement opportunities in personal selling techniques.
  • Conducted product demonstrations, effectively showcasing features and benefits to potential buyers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Assistant

Kmart
10.2020 - 01.2022
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Crew Member

McDonald's
10.2020 - 10.2021
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

High School Diploma -

Aquinas College
Ringwood, VIC
11.2023

Skills

  • Team Supervision
  • Item Ticketing and Pricing
  • Brand Promotion
  • Strong Communication and Interpersonal Skills
  • Product and Service Sales
  • Honest and Dependable
  • Adaptable and Flexible
  • Store Opening and Closing
  • Customer Assistance
  • Register Opening and Closing
  • Processing payments
  • Cash Handling
  • Point of sale operation

Certification

I have a current RSA as of June 2022

Certificate number: gim0223285


Experience:

Red hot summer tour 11/2/24

Rochford winery

- worked in the bar


Edge Hospitality

Wedding event 24/2/24

- Served food and alcohol at a wedding

Timeline

Sales Assistant

Aldi
11.2023 - Current

Sales Assistant

Bakers Delight
02.2022 - 12.2023

Sales Assistant

Kmart
10.2020 - 01.2022

Crew Member

McDonald's
10.2020 - 10.2021

High School Diploma -

Aquinas College

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Bella McDougall