Bernard Mwangi
New Town,TAS
Summary
Compassionate Disability Support Worker with expertise in critical thinking and daily living assistance. Skilled in developing tailored care plans and facilitating communication between clients and healthcare providers.
Overview
15
15
years of professional experience
Work History
Disability Support Worker
Nexus Inc
Chigwell, Tas
11.2025 - Current
- Provided personalized assistance to individuals with disabilities, enhancing daily living skills and independence.
- Developed tailored care plans in collaboration with clients and families to address specific needs.
- Facilitated communication between clients and healthcare providers, ensuring continuity of care and support
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Cleaning Assistant
CCL Cleaning Services
Crewe, Uk
04.2023 - 11.2024
- Assisted with daily cleaning tasks to ensure high standards of hygiene and cleanliness.
- Operated cleaning equipment effectively, maintaining safety protocols and operational efficiency.
- Collaborated with team members to streamline cleaning processes and improve service delivery.
- Responded promptly to client requests, adapting services to meet specific needs and expectations.
Reach Truck Operator
Boughey Distribution Ltd
Wardle, Cheshire, England
01.2022 - 11.2024
- Ensured accurate inventory management through systematic scanning and tracking of products.
- Operated reach truck to efficiently retrieve and transport pallets within warehouse environment.
- Collaborated with team members to optimize loading and unloading processes for improved workflow.
Customer Care Representative
Kenya Power & Lighting Company Plc
Kenya
06.2015 - 11.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, delivering accurate information regarding billing and services.
- Implemented quality assurance measures that increased accuracy in customer interactions.
Accounting Clerk
Prime Lodge Hotel
Kenya
03.2011 - 04.2014
- Processed invoices and maintained accurate financial records for timely payments.
- Reconciled bank statements and resolved discrepancies efficiently.
- Managed payroll processing, ensuring accuracy and compliance with regulations.
Education
Business Administration And Management
Kirinyaga University
11.2011
Certified Accountant Level 2 - Accounting
Kenya College of Accountancy
Kenya 12.2007
High School Diploma -
Kavutiri High School
Kenya11.2004
Certificate III - Individual Support
Foresite Care Training
Moonah, TAS11.2025
Skills
- Critical thinking
- Daily living assistance
- Mobility support
- Individual support plans
- Problem-solving
- Customer relations
- Call center experience
- Complaint handling
- Reach truck operation
Timeline
Disability Support Worker
Nexus Inc
11.2025 - Current
Cleaning Assistant
CCL Cleaning Services
04.2023 - 11.2024
Reach Truck Operator
Boughey Distribution Ltd
01.2022 - 11.2024
Customer Care Representative
Kenya Power & Lighting Company Plc
06.2015 - 11.2021
Accounting Clerk
Prime Lodge Hotel
03.2011 - 04.2014
Business Administration And Management
Kirinyaga University
Certified Accountant Level 2 - Accounting
Kenya College of Accountancy
High School Diploma -
Kavutiri High School
Certificate III - Individual Support
Foresite Care Training