Beth O'Neill
Sydney,NSW
Summary
Dynamic leader with a proven track record throughout career, excelling in customer service and staff management. Skilled in Microsoft Office and adept at problem-solving, I've enhanced customer satisfaction and loyalty through innovative service strategies. My approach fosters team productivity and exceptional customer relations, significantly improving service delivery and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Momento Hospitality
06.2022 - Current
- Supervised, trained and motivated front of house staff to ensure high quality service and customer satisfaction.
- Created and implemented customer service policies and procedures to enhance the guest experience and ensure consistent service standards.
- Managed and resolved customer complaints promptly and professionally, ensuring a positive outcome and maintaining customer loyalty.
- Regularly assessed and monitored service quality through customer feedback and performance metrics, identifying areas for improvement and implementing corrective actions.
- Organized and managed staff schedules, ensuring adequate coverage and optimal staffing levels for all shifts.
- Provided ongoing training and development for customer service staff, focusing on improving service skills, product knowledge, and teamwork.
- Oversaw the implementation of promotional events, special offers, and loyalty programs to enhance customer engagement and repeat business.
- Ensured all customer service practices complied with health and safety regulations, providing a safe environment for both guests and staff.
- Built and maintained strong relationships with regular customers, fostering a welcoming atmosphere and encouraging repeat visits.
- Assisted with financial responsibilities, such as managing budgets for customer service operations and optimizing resource allocation.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Front of House Guest Manager
Prince Of York
10.2020 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
Customer Service and Administration Manager
Spoonfed Foods
06.2015 - 02.2021
- Handled customer inquiries, complaints, and feedback efficiently to maintain positive relationships and enhance the brand's reputation.
- Implemented and monitored customer service protocols, ensuring prompt and professional responses to customer needs.
- Managed daily administrative tasks including scheduling, correspondence, and data entry to ensure smooth office operations.
- Organized and maintained company records, including sales reports, customer databases, and inventory logs.
- Coordinated with suppliers and vendors to manage inventory levels and ensure timely delivery of products.
- Assisted in the development and implementation of operational policies and procedures to improve efficiency and productivity.
- Provided support in financial management tasks such as invoicing, budgeting, and expense tracking.
- Managing payroll, payable and receivable using Zero
Office Administration Assistant
Remediation NZ Ltd
01.2014 - 02.2015
- YMReduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Invoicing payable and receivable via MYOB
Education
Bachelor of Law - Criminology
Western Sydney University
Sydney, NSW06.2027
Diploma - Event Management
TAFE
Sydney, NSW02.2020
High School Diploma -
Wangagnui Collegiate
Wanganui NZ11.2013
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Excellent time management skills
- Exceptional telephone etiquette
- Account Management
- Staff Management
- Effective workflow management
- Conflict resolution techniques
Certification
Advanced First Aid & CPR
Occupational Health and Safety: Level 2 Apply safe work practices in the workplace.
Level 3 Apply hazard identification and risk assessment procedures in the workplace.
Timeline
Customer Service Manager
Momento Hospitality
06.2022 - Current
Front of House Guest Manager
Prince Of York
10.2020 - 06.2022
Customer Service and Administration Manager
Spoonfed Foods
06.2015 - 02.2021
Office Administration Assistant
Remediation NZ Ltd
01.2014 - 02.2015
Bachelor of Law - Criminology
Western Sydney University
Diploma - Event Management
TAFE
High School Diploma -
Wangagnui Collegiate
Advanced First Aid & CPR
Occupational Health and Safety: Level 2 Apply safe work practices in the workplace.
Level 3 Apply hazard identification and risk assessment procedures in the workplace.
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