Bethel Tsegay
Werribee,VIC
Summary
Dynamic Food and Beverage Attendant with a proven track record at Pullman Melbourne On The Park, excelling in high-pressure environments. Recognized for exceptional communication and problem resolution skills, ensuring guest satisfaction and seamless event execution. Adaptable and detail-oriented, consistently delivering outstanding service while maintaining hygiene standards.
Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Pullman Melbourne On The Park
04.2023 - Current
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
Education
Certificate III Individual Support -
Intercare
Hampton, VIC07-2025
Diploma of Health Science - Health Science
Latrobe College
10-2024
High School Diploma -
Wyndham Central College
Werribee, VIC12-2022
Skills
- Adaptability under pressure
- Reliability and punctuality
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Computer skills
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Individual support (Aged and Disability) ), InterCare Training
Languages
Amharic
Native or Bilingual
Timeline
Food and Beverage Attendant
Pullman Melbourne On The Park
04.2023 - Current
Certificate III Individual Support -
Intercare
Diploma of Health Science - Health Science
Latrobe College
High School Diploma -
Wyndham Central College
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