Betje Alinda Filippini
Kippa Ring,QLD
Summary
Dynamic professional with a proven track record, excelling in customer service and sales management. Adept at driving team performance and achieving targets through strong interpersonal skills and advanced analytical thinking. Recognized for enhancing operational efficiency and fostering collaboration in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Reception & Administration
Sunshine Coast Holiday Parks
07.2020 - Current
- Company Overview: J & N Management Services
- Processing telephone, online & in house bookings, check ins & enquiries
- Conflict resolution
- Provide day-to day administrative support
- Keeping accounts up to date and processing payments
- Cleaning amenities & cabins
- Training and supporting inexperienced staff members
- J & N Management Services
Sales Consultant
Travelex
10.2007 - 11.2021
- Company Overview: Brisbane Airport
- Providing excellent customer service and reaching KPI targets
- Accuracy in cash handling
- Responsible for selling a wide range of foreign exchange products and services
- Meeting or exceeding sales targets
- Managing the day-to-day operations in the store
- On the job training of sales consultants
- Brisbane Airport
Team Manager
Travelex
10.2007 - 11.2021
- Company Overview: Brisbane Airport
- Drive and deliver exceptional customer service levels measured by KPI's, mystery shop and daily coaching/observations of sales consultants
- Ensuring all operational, risk and compliance standards are upheld
- Drive the sales consultant teams to achieve individual targets
- Manage, meeting and exceeding sales targets and budgets of the stores
- Manage staff rosters
- Resolving customer complaints at first point of contact
- Inventory management
- Brisbane Airport
Assistant Product Manager
Vinea Vakanties
Sneek, Netherlands
01.2001 - 08.2007
- Company Overview: Tour Operator for children and youth holidays in the Netherlands
- Tour Operator for children and youth holidays in the Netherlands
Education
Bachelor's degree -
Leisure Management
The NetherlandsVWO University Entrance level Certificate -
The NetherlandsSkills
- Interpersonal skills
- Collaboration
- Self-direction
- Proactivity
- Detail orientation
- Analytical thinking
- Multi-tasking ability
- Computer proficiency
- Advanced Excel skills
- Advanced Word skills
- Email management
- Time management
Personal Information
Date of Birth: 05/17/77
Key Criteria And Attributes
- High level of People Skills
- Ability to work within a Team & Autonomously
- Initiative-taking person
- Eye for detail
- Analytical person
- Multi-tasker
- Good computer literacy and advanced knowledge in Excel and Word & Outlook
- Time management skills
- Hold valid C class driver's license
Formal Qualifications
- Bachelor's degree of Leisure Management (completed in The Netherlands)
- VWO University Entrance level Certificate (completed in The Netherlands)
References
References available upon request.
Timeline
Reception & Administration
Sunshine Coast Holiday Parks
07.2020 - Current
Sales Consultant
Travelex
10.2007 - 11.2021
Team Manager
Travelex
10.2007 - 11.2021
Assistant Product Manager
Vinea Vakanties
01.2001 - 08.2007
Bachelor's degree -
Leisure Management
VWO University Entrance level Certificate -
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