Bharath Munnangi
Woombye,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Retail Team Member
PHILL UP STATION WOOMBYE
02.2023 - 02.2024
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Reduced employee turnover by fostering supportive work culture that encouraged teamwork and open communication among staff members.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Promoted positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hospitality Team Member
SEVA BHARATH
04.2022 - 12.2022
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Collaborated with housekeeping staff to address special requests from guests, improving their stay experience.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
Team Leader
TBM
04.2021 - 07.2021
- Mentored 10 junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
Education
Master of Science - Food Sciences And Technology
The University of Queensland
Saint Lucia, QLD11.2024
Bachelor of Science - Food Sciences And Technology
LOVELY PROFESSIONAL UNIVERSITY
INDIA07.2022
Skills
- Payment Processing
- Relationship Building
- Merchandising and Display
- Sales and Promotions
- Cash Drawer Management
- Engaging with Diverse Customers
- Customer Assistance
- Store maintenance
- Cash Handling
- Microsoft excel
- Video and photo editing
- Microsoft word
- Register Opening and Closing
Languages
ENGLISH
HINDI
TELUGU
LinkedIn Profile
https://www.linkedin.com/in/munnangi-bharath-97258a1b7
Hobbies and Interests
- New product development
- Organizing events
- Managing projects
- Media editing (photo and video)
- Exploring new places
- Learning new technologies
- Social media managing
Projects
CAPSTONE PROJECT -1, 07/2021 - 12/2021
EXPERIENTIAL LEARNING PROGRAM, 08/2019 - 12/2019
CAPSTONE PROJECT -2, 01/2022 - 07/2022
Volunteer Experience
- Volunteered in Good Samaritan trust
- Volunteer as a teacher in children's school
- Program organizer in spiritual programs and events
Timeline
Retail Team Member
PHILL UP STATION WOOMBYE
02.2023 - 02.2024
Hospitality Team Member
SEVA BHARATH
04.2022 - 12.2022
Team Leader
TBM
04.2021 - 07.2021
Master of Science - Food Sciences And Technology
The University of Queensland
Bachelor of Science - Food Sciences And Technology
LOVELY PROFESSIONAL UNIVERSITY
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