Ethan Pereira
Gumdale,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Toymate. Expert in product knowledge and adept in customer service, I excel in adapting to diverse retail environments. My commitment to efficiency and team collaboration has consistently improved store performance.
Overview
2
2
years of professional experience
Work History
Retail Team Member
Toymate
06.2024 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Able to recover items scatterered throughout the store, and return them to the correct place to ensure the store is ready for the next day.
Team Member
OMG! Decadent Donuts
02.2024 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Crew Member
McDonald's
10.2022 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Member
Max Brenner Chocolate Bar
11.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
- -
Mansfield State High School
Mansfield, QLD08.2025
- -
Grand Avenue State School
Forest Lake, QLD12.2019
Skills
- Product Knowledge Expertise
- Brand representation
- Customer Assistance
- Payment Processing
- Customer Service
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Inventory and Stocking
- Store Organization
- Adaptable and Flexible
- Reliable and Responsible
Accomplishments
- Participated in various school-related activities including: ECO-MAN (Economics and Management) Program. This was a business simulation over 2 days in recovering a failing business while roleplaying management team against 5 other 'competitors' (teams) and won first place by making expert business decisions.
Timeline
Retail Team Member
Toymate
06.2024 - Current
Team Member
OMG! Decadent Donuts
02.2024 - 06.2024
Team Member
Max Brenner Chocolate Bar
11.2023 - 02.2024
Crew Member
McDonald's
10.2022 - 05.2024
- -
Mansfield State High School
- -
Grand Avenue State School
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