Bianca Bertuna
Bulleen,Australia
Summary
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
part time retail assistant
Steve madden
07.2024 - Current
- Handled customer inquiries and provided accurate information to assist with purchases.
- Maintained awareness of promotions and communicated them effectively to customers.
- Assisted in opening and closing procedures, contributing to smooth store operations.
- Enhanced customer loyalty with friendly and attentive service.
- Facilitated product returns and exchanges, ensuring customer satisfaction.
- Managed cash register operations to ensure accurate accounting of daily sales.
- Addressed customer complaints to resolve issues and improve service quality.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Assistant
Chemist warehouse
03.2022 - 02.2023
- Training in medications and vitamins to be able to recommend for customers
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- product training
Beauty Therapist/receptionist
Miss peach beauty salon
01.2022 - 09.2022
- Managed front desk operations such as, answering phone enquires, emails, social media handling, booking clients etc
- Handling private client information
- Maintaining a well organisedreception area, whilst keeping on top of tasks
- Booking in clients
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Enhanced client relationships through excellent customer service and effective communication skills.
Education
year 11 graduate -
Our Ladies of Mercy
cert III - beauty certificate
Boxhill Institute
Skills
- Office management
- File management
- Customer service
- Excellent communication skills
- Product knowledge
- Inventory management
- Point of sale
- Visual merchandising
- Stock replenishment
- Sales support
- Retail operations
- Cash handling
- Team collaboration
- Upselling techniques
Certification
Certificate III in Beauty Services
Timeline
part time retail assistant
Steve madden
07.2024 - Current
Retail Assistant
Chemist warehouse
03.2022 - 02.2023
Beauty Therapist/receptionist
Miss peach beauty salon
01.2022 - 09.2022
year 11 graduate -
Our Ladies of Mercy
cert III - beauty certificate
Boxhill Institute
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