Bianca Castillo
Dural,New South Wales
Summary
As a highly-motivated and reliable 27 year old, with over 13 years of experience throughout a range of industries, I am extremely eager & enthusiastic about achieving the goals of a business and highly effective at building productive relationships with customers and colleagues. I professionally deliver outstanding communication skills, offering strong phone and computer etiquette as well as being a hardworking employee with a desire to take on new challenges and experiences! My broad experience includes weekly and monthly reporting, invoicing, dispatching, inventory management, customer care emails & calls and most recently managing the online and wholesale sector of an Australian Fashion Label. I am recognized for exemplary customer service and team collaboration. I am organized and dedicated and currently seeking a full time opportunity to enhance my abilities while contributing to the company growth & success.
Overview
14
14
years of professional experience
Work History
Customer Service & Wholesale Admin Coordinator
WINONA Australia (Australian Fashion Brand)
Willoughby , NSW
08.2023 - Current
- Manage Online & Wholesale customer care emails & phone calls
- Pick, pack and dispatch orders - Online & Wholesale
- Manage online order returns
- Invoicing and management of wholesale payments
- Coordinate stock replenishments for Bondi retail store & with 3PL company
- Coordinate all Wholesale Sales collateral in collaboration with Graphic Designer, e.g. EDM's
- Coordinating with Sales Agency their travel and opening & closing of new seasonal collections
- Managed the distribution sector of the business, from ordering through to delivery to customers.
- Developed and maintained relationships with all WINONA distributor accounts to ensure customer satisfaction
- Monthly & End of season Sales reporting
- Contributed in photoshoots and modeled garments for WINONA social media, e.g TikTok & Instagram.
Customer Service Officer/Office Administrator
Ecomed Trading (Medical Device Supplier)
Seven Hills , NSW
01.2020 - 07.2023
- Managed customer inquiries through telephone, email and social media interfaces.
- De-escalated problematic customer concerns, maintaining a calm, friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with products, prices, availability and service transactions.
- Attended conferences to promote our range of Medical Devices e.g. Dietitians conferences to promote Medical scales.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Tracked down sources of special products and services to meet customers special needs.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Drafted professional business documents for various managers and executives.
- Managed, scheduled and coordinated office functions and activities for employees.
Dance Teacher/Choreographer
Dance Pointe
Cherrybrook, NSW
02.2010 - 11.2022
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building dance knowledge.
- Built positive relationships with students, parents and colleagues.
Crew Member/ McCafe Manager
McDonalds
Thornleigh/ Seven Hills, NSW
09.2013 - 12.2019
- Resolved customer concerns promptly to maintain satisfaction.
- Delegated work to staff, setting priorities and goals as well as working close with team members to ensure customers received high-quality service.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Promotional Team Member
Crunch Fitness
Parramatta, NSW
02.2015 - 06.2019
- Promote for the business in different parts of the area.
- Increased sales by encouraging customers to purchase additional products and services.
- Built strong base of loyal customers through friendly interactions and professional engagement.
Education
Certificate of Completion For Professional Styling - Fashion Styling
Australian College of Professional Styling
Edgecliff, NSW06.2019
Certificate II - Makeup Services And Beauty Therapy
Meadowbank TAFE
Meadowbank NSW11.2017
High School Diploma -
Mount Saint Benedict College
Pennant Hills, NSW10.2014
Work Placement
Fit Kidz Learning Centre
Dural, NSW09.2013
Dance Scholarship
Dance Pointe
Sydney, NSW2010
Skills
- Shopify, SKUTOPIA (3PL), Indigo8, Xero & Microsoft Office: Word, Excel, Outlook, OneDrive
- Excellent verbal and written communication skills among co-workers & customers
- Inventory management & inventory systems
- Invoice processing
- Planning, creating & executing email marketing campaigns
- Building customer & co-worker trust, loyalty & maintaining relationships
- Sales reporting
- Efficient and detail-oriented
- Multitasking and prioritization
- Willingness to learn/ fast learner
- Upbeat and positive personality with a "Can Do" attitude
Timeline
Customer Service & Wholesale Admin Coordinator
WINONA Australia (Australian Fashion Brand)
08.2023 - Current
Customer Service Officer/Office Administrator
Ecomed Trading (Medical Device Supplier)
01.2020 - 07.2023
Promotional Team Member
Crunch Fitness
02.2015 - 06.2019
Crew Member/ McCafe Manager
McDonalds
09.2013 - 12.2019
Dance Teacher/Choreographer
Dance Pointe
02.2010 - 11.2022
Certificate of Completion For Professional Styling - Fashion Styling
Australian College of Professional Styling
Certificate II - Makeup Services And Beauty Therapy
Meadowbank TAFE
High School Diploma -
Mount Saint Benedict College
Work Placement
Fit Kidz Learning Centre
Dance Scholarship
Dance Pointe
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