Bianca Mirra
Kuluin
Summary
Driven employee with a proven track record in customer service and team collaboration, honed at Coles Supermarket and High Tea at High Gate. Excelled in problem-solving and multitasking, which in turn assists in enhancing customer satisfaction and team efficiency. Demonstrates exceptional communication skills and a commitment to fostering positive relationships within the work place.
Overview
4
4
years of professional experience
Work History
Customer Service Role
Coles
08.2021 - Current
- improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
- face to face customer experience
- trained new staff coming into the role to build their capacity
- developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- promoted a positive work environment through open communication with managers and team members.
Waitress
High Tea at High Gate
07.2021 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- displayed strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with other team members to maintain a positive environment and provide efficient services
Education
Bachelor of Occupational Therapy (honours) - Health
University of Sunshine Coast
Sippy Downs, QLD11-2028
High School Diploma -
Hazel Glen College
Doreen, VIC09-2024
Skills
- customer service
- multitasking and organisation
- Teamwork and collaboration
- problem-solving
- excellent communication
- table setting
Timeline
Customer Service Role
Coles
08.2021 - Current
Waitress
High Tea at High Gate
07.2021 - 10.2024
Bachelor of Occupational Therapy (honours) - Health
University of Sunshine Coast
High School Diploma -
Hazel Glen College
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