Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Janaea Lawson

St Clair,NSW

Summary

5 + years experience delivering exceptional guest services and managing dining area operations for several reputable food service locations.

A passionate service attendant dedicated to achieving high levels of customer service success by building positive relationships with guests, adapting to any situation, having a service orientated attitude and contagious enthusiasm.

A desire to undertake roles with greater responsibility within Hospitality utilising demonstrated industry knowledge, time management, multi tasking and expertise in catering to exceptional food and beverage service environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Penrith Panthers Club
04.2023 - Current
  • Maintained clean and organised dining areas for an enjoyable guest experience.
  • Developed strong rapport with regular guests, leading to increased loyalty and repeat business.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
  • Executed and managed dining experience and food delivery for large group reservations.
  • Effectively followed opening and closing procedures.

Customer Service Cashier

McDonald's Restaurant
06.2016 - 04.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Prepared food and delivered barista level coffee in the Mc Cafe.
  • Stock Replenishment.

Cleaning Crew Member

Woolworths
11.2022 - 03.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Trolley collection during peak business hours.

Wait Staff Member/ Kitchen Hand

Kingswood Sports Club/ Bistro
09.2017 - 04.2018
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Upsold lunch and dinner specials to enhance sales numbers and returning guests.

Skills

  • Adaptability under pressure

  • Reliability and punctuality

  • Kitchen Support

  • Guest Services

  • Food Preparation

  • Food safety knowledge

  • Menu expertise

  • Cross-Training Capabilities

  • Teamwork and Collaboration

  • Industry Knowledge

  • Inventory Management

  • Problem-solving abilities

Certification

RSA/RCG

NSW Police Check

WWCC - Working with children's check

First Aid Certificate

References

Kelly Neuendorf - 0449581638

Bianca Ward - 0450984351

Timeline

Food and Beverage Attendant

Penrith Panthers Club
04.2023 - Current

Cleaning Crew Member

Woolworths
11.2022 - 03.2023

Wait Staff Member/ Kitchen Hand

Kingswood Sports Club/ Bistro
09.2017 - 04.2018

Customer Service Cashier

McDonald's Restaurant
06.2016 - 04.2023

Similar Profiles

CREATE PROFILE
Janaea Lawson