Summary
Overview
Work History
Education
Skills
Timeline
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Bibek Devkota

Queanbeyan,NSW

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

3
3
years of professional experience

Work History

Retail Assistant

David Jones
08.2022 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked with loss prevention in monitoring shopper behavior.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Store Supervisor

PUMA
02.2022 - Current
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Trained newly hired sales team in upselling techniques.

Bar Supervisor

Old Mates Place
07.2020 - 12.2022
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Handled cash accurately and prepared nightly deposits.
  • Worked with distributors to add new products to bar menu.
  • Followed strict recipes and drink measurements to minimize product used.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Monitored food inventory and supplies to prevent waste.

Store Manager

Figtree Grocer
01.2021 - 01.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Business Information System - Information System

Australian Institute of Higher Education
Sydney, NSW
07.2021

Skills

  • Retail Transactions Processing
  • Inventory Tracking
  • POS System Operation
  • Loss Prevention
  • Complaint Handling
  • Order Processing
  • Payment Processing
  • Customer Assistance
  • Inventory Management
  • Customer Needs Assessment
  • Relationship Building
  • Creative Thinking

Timeline

Retail Assistant

David Jones
08.2022 - Current

Store Supervisor

PUMA
02.2022 - Current

Store Manager

Figtree Grocer
01.2021 - 01.2022

Bar Supervisor

Old Mates Place
07.2020 - 12.2022

Bachelor of Business Information System - Information System

Australian Institute of Higher Education

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Bibek Devkota