Billi Lane
Sarina,QLD
Summary
Proven leader and problem-solver with a track record of turning negative customer experiences into positive outcomes at Woolworths Group. Skilled in multitasking, organization, and critical thinking. Excelled in team leadership, ensuring high standards of cleanliness and safety. Demonstrated ability to build loyal client bases and effectively manage workplace conflicts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fresh Service Manager
Woolworths Group
02.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into positive outcomes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Ensured high standards of cleanliness and sanitation with regular inspections.
Certified Pilates Instructor
Conditioning Station
02.2020 - 02.2023
- Joined with other instructors to develop engaging group classes that catered to various skillsets.
- Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Built a loyal clientele base.
Administrative Assistant
Lyndons
01.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Supervisor
SUBWAY®Restaurants
03.2012 - 12.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and in a team environment.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Money handling.
Education
High School Diploma -
Sarina State High School
12-2015
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Reliable and responsible
- Time management
- Workplace safety
- Critical thinking
- Problem-solving
- Conflict resolution
Certification
- First Aid Certification
- QLD Driver's License
Timeline
Fresh Service Manager
Woolworths Group
02.2021 - Current
Certified Pilates Instructor
Conditioning Station
02.2020 - 02.2023
Administrative Assistant
Lyndons
01.2017 - 01.2020
Senior Supervisor
SUBWAY®Restaurants
03.2012 - 12.2017
High School Diploma -
Sarina State High School
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