Summary
Overview
Work History
Education
Skills
Awards
Availability
Certification
Timeline
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Birhan Montgomery

North Wagga Wagga

Summary

Experience in the coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista and Cafe All Rounder

The Curious Rabbit Cafe
06.2021 - 04.2025
  • I was typically the head barista on shift
  • I was put training new employees
  • I was doing a lot of baking and cooking for the café, as we made most of the food we served
  • I did a lot of food preparation, made and served toasted sandwiches and other foods we offered
  • Maintained a clean and organised workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Casual Sales Assistant

Forever New
06.2022 - 12.2022
  • Filled online orders
  • Helped style customers
  • Helped maintain the cleanliness of the store
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.

Pamphlet Delivery Person

IVE Marketing Services
06.2018 - 01.2019
  • Folded and delivered up-to 100 newspapers and pamphlets weekly
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.

Education

Pathways Course -

University of New England
Armidale, NSW
09-2025

High School -

Wagga Wagga High School
Turvey Park, NSW
10-2023

Primary School -

North Wagga Public School
Wagga Wagga, NSW
12-2017

Skills

  • Effective time management
  • Point of sale systems
  • Espresso brewing
  • Latte art creation
  • Socially engaging
  • Detail-oriented approach
  • Collaborative team member
  • Effective problem resolution
  • Cash transaction processing
  • Daily operational tasks
  • Effective communicator

Awards

2017- Alma Denton Memorial Award. I won this for showing kindness and compassion for my peers., 2019- Shannon’s Award. I won this for showing courage, compassion and kindness.

Availability

  • Monday
  • Tuesday
  • Wednesday
  • Thursday

Certification

Responsible Service Of Alcohol (RSA)

Timeline

Casual Sales Assistant

Forever New
06.2022 - 12.2022

Barista and Cafe All Rounder

The Curious Rabbit Cafe
06.2021 - 04.2025

Pamphlet Delivery Person

IVE Marketing Services
06.2018 - 01.2019

Pathways Course -

University of New England

High School -

Wagga Wagga High School

Primary School -

North Wagga Public School

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Birhan Montgomery