Estelle Zaval
VIC
Summary
I’m hoping to further and expand my skills through this position and provide you with an extremely high standard of work. I believe my passionate work ethic and capacity to work harmoniously as part of a team is a strong asset. I take pride in the quality and efficiency of my work and always strive to deliver the best result.
Overview
10
10
years of professional experience
Work History
Optical Dispenser
Specsavers Waurn Ponds
01.2021 - Current
- Handled emails and faxed confidential documents, ensuring patient privacy.
- Oversaw the achievement of personal KPIs and sales targets.
- Strong communication with customers, both verbal and written.
- Managed daily HICAPS processing tasks.
- Supervised order processing and ensured organized product storage.
- Managed daily operations including opening and closing procedures and ensuring store cleanliness.
- Maintained high standards of service while managing multiple tasks simultaneously.
- Utilized computer software programs such as Word, Excel and PowerPoint for administrative tasks.
- Handled customer inquiries, complaints or disputes in a professional manner.
Front End Supervisor
Woolworths
01.2019 - 01.2021
- Anticipated needs during busier times.
- Trained new team members on station operations.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Provided excellent customer service by assisting customers with their needs or inquiries.
Crew Trainer
McDonalds
Geelong West
01.2015 - 12.2019
- Ensured highest level of service provided by the team, achieving target goals.
- Participated in meetings with the crew and trainers to review and enhance store protocols.
- Completed assigned duties from management while anticipating busy times.
- Trained new and current crew members.
- Instructed and motivated crew, maintaining a clean and organized restaurant.
Education
Bachelor of Business -
Deakin University
06-2025
Certificate - Optical Dispenser
ACOD
03-2025
Diploma - Commerce
Deakin College
12.2022
Year 12 VCE -
Geelong Baptist College
12.2018
Skills
- Customer interaction and communication
- HICAPS processing
- Documentation of invoices
- Time management
- Excellent customer service
- Positive work ethic
- Fast learning
- Teamwork
- Ability to work independently
- Training others
References
- Phillip Marshall, Store Director, Waurn Ponds Specsavers, 0466 400 903
- Emily Renic, Store Supervisor, Waurn Ponds Specsavers, 0401 501 334
Timeline
Optical Dispenser
Specsavers Waurn Ponds
01.2021 - Current
Front End Supervisor
Woolworths
01.2019 - 01.2021
Crew Trainer
McDonalds
01.2015 - 12.2019
Bachelor of Business -
Deakin University
Certificate - Optical Dispenser
ACOD
Diploma - Commerce
Deakin College
Year 12 VCE -
Geelong Baptist College
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