Bonnie Rae Black
Indooroopilly
Summary
University student with a passion for sustainability and ecology, with dynamic and reliable Food and Beverage Attendant experience, adept at cash handling and delivering exceptional customer service. Proven ability to thrive under pressure while enhancing team collaboration and communicating efficiently. Committed to maintaining high standards and fostering a positive customer experience through active listening and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Boulevard Gardens
05.2025 - Current
- Handled cash transactions accurately
- Operated POS system to process payments and provide receipts.
- Collaborated with coworkers to provide prompt, smooth and excellent service.
- Delivered exceptional service under high-pressure situations while maintaining professionalism.
- Resolved customer complaints promptly and professionally.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Customized food and beverage options to accommodate special dietary requirements.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Server
Montville Bar and Grill
10.2020 - 06.2022
- Managed a high volume of phone calls, confirming appointments and aiding in customer enquiries.
- Worked with POS system to place orders, manage bills, and handle tabs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Used slow periods to restock supplies, ice, trays, and complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Babysitter
Private Care
09.2017 - 2017
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Fostered safe and nurturing environment, closely monitoring children's activities.
Education
Bachelor of Science - Ecology
University of The Sunshine Coast
Moreton Bay 06-2026
High School Diploma -
Maleny State High School
Maleny, QLD11-2022
Skills
- Adaptability under pressure
- Reliability and punctuality
- Cash handling
- Experienced in operating POS systems
- Customer service
- Reception service
- Cross-training capabilities
- Teamwork and collaboration
- Attention to detail
- Cleaning and restocking
- Active listening
- Excellent communication
Certification
- Certificate II in FSK20119 Skills for Work and Vocational Pathways
- Certificate I in AHC10216 AgriFood Operations
- Attained Responsible Service of Alcohol (RSA)
Languages
English
Timeline
Food and Beverage Attendant
Boulevard Gardens
05.2025 - Current
Food and Beverage Server
Montville Bar and Grill
10.2020 - 06.2022
Babysitter
Private Care
09.2017 - 2017
Bachelor of Science - Ecology
University of The Sunshine Coast
High School Diploma -
Maleny State High School
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