Brad Madden
Appin,NSW
Summary
A seasoned professional with a proven track record at Onetrak Pty Ltd, I excel in strategic planning, customer relations, maintenance planning and staff development. My expertise in operations and team leadership has streamlined processes, enhanced efficiency, and fostered a culture of growth, significantly boosting brand presence. My approach combines meticulous attention to detail with robust decision-making skills, driving operational excellence and superior customer relations.
Overview
17
17
years of professional experience
Work History
Regional Manager NSW / QLD
Onetrak Pty Ltd
09.2021 - Current
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Boosted brand growth by devising strategic network and marketing tactics.
Operations Manager NSW
Onetrak Pty Ltd
04.2019 - 08.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Service Team Leader
Onetrak Pty Ltd
10.2014 - 04.2019
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Trained and assisted up to 8 service members regularly.
- Implemented new training programs for service team members, resulting in increased knowledge and skillsets.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
Mechanical Fitter
Joy Global
01.2012 - 10.2014
- Dismantled and reassembled underground coal equipment in final assembly plant Moss Vale.
- Reviewed and tested finished equipment for accurate assembly to ensure smooth delivery of new machinery.
- Displayed strong problem-solving skills by swiftly identifying and implementing solutions to address mechanical malfunctions or breakdowns.
- Collaborated with engineers for the successful installation of new machinery and equipment upgrades.
Apprentice Plant /Heavy Vehicle Mechanic
Forest Corp NSW
01.2008 - 01.2012
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Prepared worksite by setting up required tools and supplies.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Education
High School Diploma -
Narrandera High School
Narrandera, NSW2010
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Territory Management
- Team Development
- Attention to Detail
- Decision-Making
- Customer Relations
Timeline
Regional Manager NSW / QLD
Onetrak Pty Ltd
09.2021 - Current
Operations Manager NSW
Onetrak Pty Ltd
04.2019 - 08.2021
Service Team Leader
Onetrak Pty Ltd
10.2014 - 04.2019
Mechanical Fitter
Joy Global
01.2012 - 10.2014
Apprentice Plant /Heavy Vehicle Mechanic
Forest Corp NSW
01.2008 - 01.2012
High School Diploma -
Narrandera High School
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