Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Breana Rossettin

Breana Rossettin

Sydney

Summary

I am Currently a Skin Therapist with a proven track record of enhancing client satisfaction through personalized treatment plans and expert skincare advice. Skilled in meeting KPIs and fostering team collaboration, I excel in adapting to new techniques while delivering exceptional customer service and maintaining a hygienic environment. With Over 5 years of experience with working within a Customer focused environment I have the attention to detail and the ability to create a warm welcoming environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Skin Therapist

Instincts Skin Clinic
06.2023 - Current
  • Delivered services to clients through personalised consultations, making experience unique for each client.
  • Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Assisted with inventory management and ordering, contributing to efficient operations within the clinic facility.
  • Educated clients on proper home care regimens, leading to sustained improvements in their overall skin health.
  • Expanded knowledge of cutting-edge industry techniques by attending regular training sessions and conferences
  • Performed advanced facial treatments to address specific skin concerns, resulting in improved skin appearance. Medical grade devices and tailored Medical Facials.
  • Maintained detailed records of client progress, allowing for better-informed decisions regarding future treatment recommendations.
  • Established rapport with clients through strong interpersonal skills, fostering loyalty and trust in the therapeutic process.
  • Advised clients on relevant lifestyle changes that could positively impact their skin health, reinforcing the importance of a holistic approach to skin care.
  • Fostered friendly, warm, and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Performed opening and closing duties diligently, ensuring the clinic was ready for optimal operations each day.

Beauty Therapist

Urban Spa
01.2022 - 05.2023
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Managed appointment scheduling efficiently, optimising the use of available time slots while minimising wait times for clients.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.

Customer Service Cashier

Coles Supermarket
04.2021 - 12.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Year 7-10 -

Northmead Performing Arts High School
Sydney, NSW

Advanced Dermal Intervention Undergraduate -

ACHW
Sydney, NSW
09.2024

Certificate IV In Beauty - Beauty Therapy

Australian Beauty School
Sydney, NSW
01.2023

Year 11-12 -

SEDA College
Sydney, NSW
2021

Skills

    Meeting KPI

    working efficiently apart of a team

    Ability to adapt and learn new task

Certification

First Aid (2025)

Working with Children Check (2025)

Cert II and III in Sports and recreation

Cert II in Business

Cert IV in beauty Therapy

Undergraduate degree in Advanced Dermal Intervals

Timeline

Skin Therapist

Instincts Skin Clinic
06.2023 - Current

Beauty Therapist

Urban Spa
01.2022 - 05.2023

Customer Service Cashier

Coles Supermarket
04.2021 - 12.2021

Year 7-10 -

Northmead Performing Arts High School

Advanced Dermal Intervention Undergraduate -

ACHW

Certificate IV In Beauty - Beauty Therapy

Australian Beauty School

Year 11-12 -

SEDA College

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Breana Rossettin