Breanna Thomson
Summary
- I am a dedicated and empathetic professional with over 18 years of experience in customer service and 9 years across the disability, health, and insurance sectors. Currently working as a Claims Support Coordinator at the Transport Accident Commission within the Medical Examiner Hub, providing high-level administrative and claims support to medical and legal professionals. Skilled in stakeholder engagement, case coordination, and ensuring compliance with complex legislative and policy requirements. Experienced in supporting vulnerable individuals, managing medical claims, and delivering efficient administrative processes in both clinical and corporate environments. I possess strong communication skills, adaptability, and a commitment to delivering exceptional service with professionalism and care.
Overview
2026
2026
years of professional experience
Work History
ALLIED HEALTH ADMINISTRATION OFFICER
The Geelong Clinic
01.2023 - 2023
- Clerical and general administration tasks
- Use of computer systems including Microsoft Office, Patient management systems, and SAS reports
- Liaising with patients, clinicians and other stakeholders through their face to face, phone and email
- Coordinating Outpatient Day Programs
- Preparing and processing admissions and discharges
NDIS SUPPORT COORDINATOR
Sage Support Coordination
01.2023 - 2025
- Assist participants in understanding and implementing their NDIS plan
- Help participants connect with NDIS-funded services
- Liaise with internal and external stakeholders to coordinate informal, mainstream, and community supports
- Prepare reports and updates for the NDIS on participant progress and plan review periods
- Assist participants in budgeting and managing their NDIS funding
- Help participants navigate complex systems (e.g., healthcare, housing, employment, education)
- Build participant capacity to manage their supports more independently in the future
- Assisting participants in understanding NDIS eligibility criteria and access requirements
- Ensuring compliance with NDIS policies, procedures, and relevant legislation and provide guidance on participation rights and obligations under the NDIS framework
CUSTOMER SERVICE CONSULTANT
Medibank Private
01.2019 - 01.2023
- Ensuring excellent and consistent customer experience and support
- Maintaining customer profiles through a CRM database
- Assisting enquiries and liaising with internal and external stakeholders via phone and email
- Processing medical claims
- Staff training
- Data entry
DISABILTY SUPPORT WORKER
Villa Maria Catholic Homes
01.2015 - 01.2019
- Personal care and community access
- Assisting clients with complex needs
- Documenting, updating and following client care plans and notes
CLAIMS SUPPORT COORDINATOR (Temp)
Transport Accident Commission (TAC)
01.2025 - 10.2025
- Process invoice and indexation tasks
- Liaise with internal and external stakeholders (i.e. medical examiners, intermediary’s, solicitor firms, Impairment Benefit Coordinators) and assist with matters regarding Independent Medical Examinations (IME’s)and Joint Medical Examinations (JME’s)
- Maintain accuracy and attention to detail in data entry and document management
- Follow up on Freedom of Information (FOI) requests, radiology results, and medical reports
- Track and follow up IME/JME, supplementary, and addendum reports
- Review and approve/deny above rate JME invoices
- Update AHPRA registration changes for approved IME/JME examiners
- Assist with onboarding medical examiners to the TAC’s IME panel
- Review IME/JME medico-legal reports for quality assurance purposes
SUPERVISOR
The Wharf Shed Cafe
2011 - 2016
- Oversaw daily operations to ensure efficient service and high customer satisfaction
- Trained and mentored staff on cafe procedures and customer service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows
- Assisting with staff rostering
- Office support and general administration tasks
Education
Certificate III - Early Childhood Education
Holmesglen
Bachelor of Nursing (2/3 Completed) -
Deakin University
Skills
- Strong communication skills
- Ability to work independently or in a team environment
- Proficient leadership skills
- Ability to accept responsibility
- Excellent customer service skills
- Experience with Microsoft Office Suite
- Quick and willing learner
- Excellent time management skills
- Exceptional orientation to detail
- Friendly and approachable manner
- Sound knowledge of medical terminology
- Extensive knowledge of Private Health Insurance, Medicare, NDIS, Workover and TAC
PROFESSIONAL DEVELOPMENT
- First Aid/CPR
- Mental Health First Aid
- NDIS Worker Orientation Module
- Support Effective Communication
- Welcome to the NDIS
- Introduction to Support Coordination
- Manual Handling
- Medication Administration
Timeline
CLAIMS SUPPORT COORDINATOR (Temp)
Transport Accident Commission (TAC)
01.2025 - 10.2025
ALLIED HEALTH ADMINISTRATION OFFICER
The Geelong Clinic
01.2023 - 2023
NDIS SUPPORT COORDINATOR
Sage Support Coordination
01.2023 - 2025
CUSTOMER SERVICE CONSULTANT
Medibank Private
01.2019 - 01.2023
DISABILTY SUPPORT WORKER
Villa Maria Catholic Homes
01.2015 - 01.2019
SUPERVISOR
The Wharf Shed Cafe
2011 - 2016
Certificate III - Early Childhood Education
Holmesglen
Bachelor of Nursing (2/3 Completed) -
Deakin University