Brendan Hickey
Hazelbrook,NSW
Summary
Proactive and dedicated professional with a strong background in hospitality at Garton Group, excelling in customer service and food safety knowledge. Demonstrated ability to enhance team efficiency and customer satisfaction through exceptional communication and problem-solving skills. Achieved significant improvements in service quality by fostering a collaborative and clean work environment.
Overview
19
19
years of professional experience
Work History
Kitchen Hand/ Hositality
McDonalds (Garton Group)
Penrith, NSW
02.2015 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Night Stocker
Woolworths Penrith
New South Wales
04.2005 - 01.2011
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
Education
HSC
Whalan Highschool
Whalan2000
BA Of Interactive Entertainment - 3D Design And Animation
QANTM
Surry Hills, NSWSkills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- First Aid Training
- Health Code Compliance
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multitasking
- Excellent Communication
- Problem-solving skills
- Cash Handling
- Staff Training
- POS System Operation
- Adaptability and Flexibility
- Professionalism
Timeline
Kitchen Hand/ Hositality
McDonalds (Garton Group)
02.2015 - Current
Night Stocker
Woolworths Penrith
04.2005 - 01.2011
HSC
Whalan Highschool
BA Of Interactive Entertainment - 3D Design And Animation
QANTM