Brianna Byrd
TOOWOOMBA,QLD
Summary
As an employee with 5 years in hospitality and customer service i am a motivated staff member focused on delivering exceptional experiences and customer satisfaction. A highly motivated employee with a desire to take on new challenges, with a strong work ethic. Skilled in working under pressure and adapting to new situations to best advance my skills within a workplace. Eager to pursue my Career in Tourism, i wish to bring a hardworking employee with outstanding customer service, leadership, communication and time management abilities to your team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Cafe Valetta
TOOWOOMBA, QLD
08.2020 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Maintained calm demeanor during high-volume periods and special events.
- Greeting customers with a friendly demeanor, achieving high customer satisfaction ratings.
Restaurant Manager
KFC - Collins Foods Restaurant
Wilsonton , QLD
12.2021 - 08.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
Restaurant Team Member
KFC - Collins Foods Restaurant
Wilsonton , QLD
11.2018 - 12.2021
- Operated cash register and received payment from customers in cash or credit form.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
Education
Harristown State High School
Toowoomba, QLD12-2021
Skills
- Staff Management and Leadership
- Customer Service and Communication
- Time Management and Organization
- Work Ethic and Attention to Detail
Certification
- Responsible Service of Alcohol (RSA) - 2021
References
Rokshana McIntosh
- Manager, Cafe Valetta
ph - 0487 181 355
Timeline
Restaurant Manager
KFC - Collins Foods Restaurant
12.2021 - 08.2022
Cafe Supervisor
Cafe Valetta
08.2020 - Current
Restaurant Team Member
KFC - Collins Foods Restaurant
11.2018 - 12.2021
Harristown State High School
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