Brianna (Bri) Kollosche
Lilydale,Victoria
Summary
I am a highly-motivated 22 year old who has recently finished university, and is looking for a full time customer service role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Chirnside Park Country Club
Chinrisde Park, Victoria
10.2023 - Current
- Greeted customers and provided excellent customer service.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Responded to customer inquiries, complaints and disputes in a timely manner.
- Resolved conflicts among players or between players and staff members in an efficient manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained accurate records of shift activities, transactions and incidents.
Food and Beverage Attendant
The Sporting Globe
Chirnside Park, Victoria
11.2022 - 05.2024
- Responded quickly to customer complaints or special requests in a professional manner.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Food and Beverage Attendant
Olinda Creek Hotel
Lilydale, Victoria
10.2020 - 10.2023
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Communicated effectively with kitchen staff regarding customer orders.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Fast Food Worker
KFC
Lilydale, Victoria
08.2018 - 02.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Retail Worker
Kmart
Chirnside Park, Victoria
07.2017 - 07.2020
- Operated cash register to process payments from customers accurately and efficiently.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Education
Bachelor of Science - Psychological Science
Deakin University
Burwood, VIC10-2023
Bachelor of Arts - Criminology
Deakin University
Burwood, VIC10-2023
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC10-2019
Skills
- Excellent Customer Service skills, always putting the customer first
- Staff Development
- Exceptional communication skills
- Organizational Skills
- Ability to work in a fast paced environment
- Leadership and coaching ability
- Maintaining service standards
Certification
- Full Victorian driver's license
References
Lisa Kelly
Venue Manager at the Chirnside Park Country Club
0403286959
David Sinclair
Venue Manager at The Sporting Globe Chirnside Park
0438649270
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gaming Supervisor
Chirnside Park Country Club
10.2023 - Current
Food and Beverage Attendant
The Sporting Globe
11.2022 - 05.2024
Food and Beverage Attendant
Olinda Creek Hotel
10.2020 - 10.2023
Fast Food Worker
KFC
08.2018 - 02.2021
Retail Worker
Kmart
07.2017 - 07.2020
Bachelor of Science - Psychological Science
Deakin University
Bachelor of Arts - Criminology
Deakin University
High School Diploma -
Mount Lilydale Mercy College
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