Taylor Breier
GLASS HOUSE MOUNTAINS,QLD
Summary
I am a 29 year old who is very passionate about the hospitality industry. I have a bright and bubbly personality, it is a joy of mine meeting and dealing with all different types of people. I am a great team player but am also very capable when working autonomously as needed. I have excellent Communication and Service skills. Based on my history I do believe I would be and excellent asset to your business.
Overview
4
4
years of professional experience
Work History
Gaming Supervisor
Club Hotel
Ferntree Gully / Melbourne, Victoria
2023.09 - 2024.01
- Monitored gaming activities and ensured compliance with established rules and regulations.
- Supervised staff, provided training and handled employee relations issues as needed.
- Responded to customer inquiries, complaints and disputes in a timely manner.
- Assigned personnel duties according to availability, skills and job requirements.
- Maintained accurate records of all transactions, including daily reports on revenue generated by the gaming area.
- Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Investigated discrepancies between actual cash amounts on hand versus computer-generated reports of expected cash levels on a daily basis.
- Provided assistance to customers in understanding games rules and regulations when necessary.
- Implemented new promotions or contests to attract more customers into the gaming area.
- Resolved conflicts among players or between players and staff members in an efficient manner.
- Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions.
- Inspected equipment regularly for maintenance purposes or repairs as needed.
- Adhered to all applicable laws governing gambling.
- Oversaw efficient and accurate monetary transactions between house and customers.
Gaming Attendant
Lilydale International
Lilydale / Melbourne, Victoria
2022.12 - 2023.08
- Greeted customers upon arrival and provided assistance.
- Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
- Verified customer age to ensure compliance with legal requirements.
- Maintained a clean work area by sanitizing all gaming equipment after each use.
- Correct clearance of machines performed at the end of business hours.
Gaming Supervisor /Assistant Manager
Ivanhoe Hotel
Ivanhoe / Melbourne, Victoria
2022.01 - 2022.10
- Monitored gaming activities and ensured compliance with established rules and regulations.
- Supervised staff, provided training and handled employee relations issues as needed.
- Responded to customer inquiries, complaints and disputes in a timely manner.
- Assigned personnel duties according to availability, skills and job requirements.
- Maintained accurate records of all transactions, including daily reports on revenue generated by the gaming area.
- Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Investigated discrepancies between actual cash amounts on hand versus computer-generated reports of expected cash levels on a daily basis.
- Resolved conflicts among players or between players and staff members in an efficient manner.
- Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions.
- Adhered to all applicable laws governing gambling activities.
- Supervised the efficient running of the upstairs bar in conjunction with the downstairs gaming area.
Gaming Attendant / Waitress
Blackburn Hotel
Blackburn Melbourne, Victoria
2021.06 - 2021.11
- Mainly Waitressing in Restaurant
- Bar attendant
- Gaming Attendant trainee
- Covid Marshall
Waitress
Zelena's Cafe Bar and Restaurant
Croydon / Melbourne, Victoria
2019.09 - 2020.12
- Food and beverage all rounder.
Education
-
Bundoora Secondary College
Bundoora, VICSkills
- Excellent customer service skills
- Self motivated
- Great team player
- Great communication skills
- Always eager to learn
- Ability to work under pressure
Resume
06/02/2024
References
References available upon request.
Timeline
Gaming Supervisor
Club Hotel
2023.09 - 2024.01
Gaming Attendant
Lilydale International
2022.12 - 2023.08
Gaming Supervisor /Assistant Manager
Ivanhoe Hotel
2022.01 - 2022.10
Gaming Attendant / Waitress
Blackburn Hotel
2021.06 - 2021.11
Waitress
Zelena's Cafe Bar and Restaurant
2019.09 - 2020.12
-
Bundoora Secondary College