Bridget Jamieson
Brisbane,AUSTRALIA
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Motor Claims Consultant
IAG
Brisbane, QLD
11.2023 - Current
- Submit claims forms with all necessary documents to insurance companies for payment authorization.
- Coordinate and plan investigations of claims to confirm compensability and coverage.
- Assist new policyholders with processing claims.
- Determine liability, compensability and benefits due on each claim.
- Collected payments, process receipts and informed policyholders of outstanding balances.
Legal Researcher
International Centre for Missing & Exploited Children
Brisbane, QLD
05.2023 - 11.2023
- Researched jurisdictional statutes and laws to establish relevant black letter law.
- Drafted motions, briefs and other legal documents.
- Organized legal documents in company filing systems and databases.
- Scanned through large volumes of documents quickly while looking for pertinent information.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Gathered data from public records databases such as LexisNexis or Westlaw.
- Analyzed statutes, regulations and court decisions to ensure compliance with applicable laws.
Sales
eBay
Brisbane, QLD
01.2009 - 01.2019
- Managed customer relationships by responding promptly to inquiries and resolving issues quickly.
- Developed new methods for tracking customer orders from initial contact through delivery.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Call Centre Operator
Telstra
Gold Coast, QLD
01.2008 - 02.2009
- Provided customers with product and service information.
- Monitored call queues to ensure prompt response times.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Meet and Exceed KPI’S, AHT, FCR, CSAT
Education
Bachelor of Criminology and Criminal Justice - Criminology
Griffith University
QLD08.2023
Undergraduate Certificate in Psychology -
Curtin University
WA02.2022
Skills
- Documentation Review
- Policy Investigations
- Decision-Making
- Active Listening
- Team Collaboration
- Claims Processing
Publications
AMBER Alert Instructions for Southern and Eastern Europe. Livestreaming Child Sexual Abuse Report. Sentencing Metrics Global Comaprison. A Model Framework for Employers of Content Moderators. National Studies on Child Protection for Argentina, Canada, South Africa, and South Korea.
References
References available upon request.
Timeline
Motor Claims Consultant
IAG
11.2023 - Current
Legal Researcher
International Centre for Missing & Exploited Children
05.2023 - 11.2023
Sales
eBay
01.2009 - 01.2019
Call Centre Operator
Telstra
01.2008 - 02.2009
Bachelor of Criminology and Criminal Justice - Criminology
Griffith University
Undergraduate Certificate in Psychology -
Curtin University
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