Inhwa(kelly) Jeong
Lidcombe,NSW
Summary
Proven leader and skilled in operational oversight, I excelled at the Railway Hotel by mentoring staff and enhancing customer service standards. My approach combined strategic delegation with effective communication, significantly improving team performance and customer satisfaction. Expertise in service management and a knack for fostering professional growth in others underscore my achievements. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Task and Task.
Overview
5
5
years of professional experience
Work History
Gaming and Bar Duty Manager
Railway Hotel
04.2019 - 07.2024
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Diploma - Language Interpretation And Translation
TAFE
11.2019
Skills
- Customer Service
- New Employee Training
- Customer Communication
- Delegating Work
- Operational Oversight
- Service Management
Timeline
Gaming and Bar Duty Manager
Railway Hotel
04.2019 - 07.2024
Diploma - Language Interpretation And Translation
TAFE