Brittaney Poulter
Hamlyn Terrace,NSW
Summary
Dedicated worker providing exceptional customer service through active listening and problem solving, As well as achieving customer service satisfaction and customer retention goals. I am an Independent and quick thinking team player that is looking to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Christmas Casual Retail Assistant
EB Games / Zing
08.2023 - 12.2023
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Enhanced store sales by assisting customers in selecting appropriate gifts and decorations.
- Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
- Maintained a visually appealing store presence by creating festive displays and keeping merchandise organized.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
Customer Service Representative
Dan Murphy's
05.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Childcare educator
Strawberry fields cottage
01.2023 - 05.2023
- Enhanced children's development by incorporating educational activities and games into daily routines.
- Supported children with special needs through tailored care and attention, enabling them to fully participate in group activities.
- Promoted healthy habits by teaching children about hygiene practices and providing nutritious snacks.
- Increased student independence by guiding them through self-directed activities that promoted critical thinking skills.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
Waitress & Restaurant All Rounder
Mi Cantina (Spanish Restaurant)
10.2022 - 12.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Perishables & Customer service
Harris Farm Markets
01.2022 - 10.2022
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
Customer service / Bra fitter
Bras n Things
01.2021 - 01.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained a clean and organized fitting room area, ensuring a welcoming environment for all customers.
- Enhanced customer satisfaction by providing personalized fitting room assistance and prompt service.
- Assisted customers with clothing selections, offering expert advice on fit and style to meet their needs.
Christmas Casual Retail Assistant
Dusk
09.2020 - 12.2020
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Handled returns and exchanges efficiently while maintaining an empathetic approach toward dissatisfied customers.
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
Waitress & Restaurant All Rounder
Milky lane
02.2020 - 07.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Christmas Casual Retail Assistant
JBHIFI
12.2019 - 02.2020
- Handled large volumes of customer inquiries via phone or email promptly while maintaining a courteous demeanour.
- Handled returns and exchanges efficiently while maintaining an empathetic approach toward dissatisfied customers.
- Maintained customer loyalty by expertly solving diverse problems.
- Greeted, welcomed and offered immediate assistance to store customers.
- Assisted customers with sales orders, returns and exchanges.
Membership consultant
Fitness first
01.2018 - 11.2019
- Increased new member enrollment by developing and implementing targeted marketing strategies.
- Enhanced member retention rates by providing personalized consultations and tailored membership plans.
- Boosted overall club revenue through the upselling of additional services and amenities to members.
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Expanded potential client base by attending industry events, networking with professionals, and promoting the benefits of club membership.
Education
First Aid/ CPR
Karben Training Solutions
Kanwal, NSW01.2023
RSA/RCG -
Intercept Training
Tuggerah, NSW07.2022
Lash & Brow Services - Beauty Cert III
Central Coast Community Collage
Ourimbah, NSW06.2021
Individual support (ageing, home & community) -
TAFE NSW
01.2018
Retail - Cert III -
Novaskill
01.2018
Nail technology - Cert III -
Central Coast Community Collage
01.2018
Skills
- Communication
- Problem solving
- Creativity
- Time management
- Attention to detail
- Active listening
- Building rapport
- Flexible Schedule
- Handling returns
- Goal-Oriented
References
Available on request
Certification
P2 License
First Aid/CPR
RSA / RCG
Cert III Aged care home & community
Cert III in Retail
Cert III Nail technology
Statement of obtainment lash & brow services
Additional Information
Availability -
Flexible on hours but would prefer a set schedule
Languages
English
Native or Bilingual
Timeline
Christmas Casual Retail Assistant
EB Games / Zing
08.2023 - 12.2023
Customer Service Representative
Dan Murphy's
05.2023 - 08.2023
Childcare educator
Strawberry fields cottage
01.2023 - 05.2023
Waitress & Restaurant All Rounder
Mi Cantina (Spanish Restaurant)
10.2022 - 12.2022
Perishables & Customer service
Harris Farm Markets
01.2022 - 10.2022
Customer service / Bra fitter
Bras n Things
01.2021 - 01.2022
Christmas Casual Retail Assistant
Dusk
09.2020 - 12.2020
Waitress & Restaurant All Rounder
Milky lane
02.2020 - 07.2020
Christmas Casual Retail Assistant
JBHIFI
12.2019 - 02.2020
Membership consultant
Fitness first
01.2018 - 11.2019
First Aid/ CPR
Karben Training Solutions
RSA/RCG -
Intercept Training
Lash & Brow Services - Beauty Cert III
Central Coast Community Collage
Individual support (ageing, home & community) -
TAFE NSW
Retail - Cert III -
Novaskill
Nail technology - Cert III -
Central Coast Community Collage
P2 License
First Aid/CPR
RSA / RCG
Cert III Aged care home & community
Cert III in Retail
Cert III Nail technology
Statement of obtainment lash & brow services
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