Brittney Hardwick
Summary
Dedicated Executive Assistant with excellent experience in the industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action.
Talented supervisor with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport.
Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Office Project Manager - Maternity Leave Contract
Accountancy Insurance
Melbourne
11.2023 - 05.2024
- Managing the Melbourne peojects along with Perth and South Australia, approving and completing on average 30 projects a day.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Streamlined project processes by implementing efficient coordination strategies, resulting in timely completion of tasks.
- Enhanced team collaboration with effective communication and regular status updates on project progress.
Executive Legal Assistant
Cohen Lawyers
Melbourne, VIC
08.2023 - 11.2023
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Developed and maintained positive relationships with clients and colleagues.
- Maintained the Company Trust Account along with raising transfers for approval. Along with all Firm expenses from the company account.
Executive Legal Assistant
Clark Rubber
Melbourne, VIC
04.2023 - 08.2023
- Temporary position during maternity leave for previous EA.
- Executive Assistant to CEO.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Transcribed weekly and bi-weekly calendar meetings.
- Creation of Franchise legal Documents and contracts.
- Employment contracts
- Raise and create Purchase Orders using Pronto
- Creation of CEO report, minutes to Senior Management Meetings and Directors Meetings.
Restaurant Supervisor
Crown Melbourne
04.2022 - 04.2023
- Supervised efforts of teams within guest capacity, ensuring timely and quality servicing of guests.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
General Manager
Evan's Bar & Bistro
02.2018 - 01.2021
- Orchestrated positive customer experiences by overseeing every area of operation.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Set clear expectations and created positive working environment for employees.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Organized receptions, promotions and corporate luncheons.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
Project Manager
Advanced Area Networks
01.2013 - 06.2020
- Developed and initiated projects, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Updated operational methods, tracked information and compiled data to improve efficiency.
- Oversaw high profile projects for by planning, designing, and scheduling phases of over 80 projects simultaneously.
- Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Headed project teams specialising in design and launch activities.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on progress and technical problems.
Education
Bachelor of Law - Legal Studies
Swinburne University
Melbourne, VIC12.2025
Paralegal Essentials - Legal Studies
Centre For Paralegal Studies
Melbourne, VIC04.2023
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Key Performance Indicators
- Contract Management
- Project Management
- Operations management
- Negotiation
- Credit Card Transaction Processing
- Accounts Payable and Accounts Receivable
- Business Transactions
- Team Coordination
- Production Efficiency
- Hospitality Management
- Restaurant Policies and Procedures
- Staff Supervision
- Guest Satisfaction
- Storage Organization
- Sales Operations
- Health and Safety Standards
- Task Delegation
- Service Quality
- Quality Assurance
- Problem Resolution
- Staff Training
- Customer Service
- Timesheet Organization
- Operational Reporting
- Orientation and Onboarding
Timeline
Office Project Manager - Maternity Leave Contract
Accountancy Insurance
11.2023 - 05.2024
Executive Legal Assistant
Cohen Lawyers
08.2023 - 11.2023
Executive Legal Assistant
Clark Rubber
04.2023 - 08.2023
Restaurant Supervisor
Crown Melbourne
04.2022 - 04.2023
General Manager
Evan's Bar & Bistro
02.2018 - 01.2021
Project Manager
Advanced Area Networks
01.2013 - 06.2020
Bachelor of Law - Legal Studies
Swinburne University
Paralegal Essentials - Legal Studies
Centre For Paralegal Studies