Maria De Sensi
Ferntree Gully,VIC
Summary
Accomplished leader with a proven track record at APG & Co, adept in strategic planning and staff development. Excelled in enhancing team performance and customer satisfaction through innovative training and operational management. Skilled in fostering a culture of continuous improvement and accountability, significantly transforming business outcomes.
Overview
19
19
years of professional experience
Work History
Regional Manager-Maternity Leave Contract
APG & Co
03.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Area Manager-Maternity Leave Contract
Lincraft
04.2022 - 03.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
Operations Manager-Maternity Leave Contract
Ecco Shoes
02.2021 - 11.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Area Manager
Taking Shape
10.2017 - 06.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
State Manager
Dianna Ferrari
07.2016 - 07.2017
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Boosted sales through successful marketing and service optimization strategies.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
Area Manager
Millers
10.2009 - 07.2016
State Manager
Nine West
02.2005 - 10.2009
Education
Bachelor Of Arts - Recreation Management
Victoria University
Melbourne, VICSkills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Goals and performance
- Operational management
Timeline
Regional Manager-Maternity Leave Contract
APG & Co
03.2023 - Current
Area Manager-Maternity Leave Contract
Lincraft
04.2022 - 03.2023
Operations Manager-Maternity Leave Contract
Ecco Shoes
02.2021 - 11.2021
Area Manager
Taking Shape
10.2017 - 06.2020
State Manager
Dianna Ferrari
07.2016 - 07.2017
Area Manager
Millers
10.2009 - 07.2016
State Manager
Nine West
02.2005 - 10.2009
Bachelor Of Arts - Recreation Management
Victoria University
Similar Profiles
Maria De SensiMaria De Sensi
Concession Manager at APG & CoConcession Manager at APG & Co
Sreypich SokSreypich Sok
Assistant Store Manager at APG & CoAssistant Store Manager at APG & Co
Riley PrattRiley Pratt
Regional Director Sales and Store Operations at Genuine Parts Company / APGRegional Director Sales and Store Operations at Genuine Parts Company / APG