Brooke Randall
Bunbury,Australia
Summary
Results-driven Second/Third in Charge with nearly 2 years of experience leading teams, optimizing operations, and driving business performance. Skilled in staff supervision, conflict resolution, and process improvement, with a proven ability to step into leadership roles and deliver results. Now seeking to transition into a new career path where strong leadership, problem-solving, and operational expertise can add value.
Overview
6
6
years of professional experience
Work History
2IC (Second In Charge)
Pet O New Co Pty Ltd (Pet City)
Bunbury, WA
12.2024 - Current
- Leadership & Supervision: Oversee daily operations, support the team, and delegate tasks.
- Store Standards: Make sure the shop is clean, animals are well cared for, and displays look professional.
- Customer Service: Handle escalated issues, refunds, complaints, or tricky customer questions.
- Sales & Targets: Drive sales, motivate staff to upsell and meet KPIs, and report progress to the Store Manager.
- Training & Coaching: Develop team members, train new staff, and ensure everyone follows company policies.
- Stock & Management: Oversee deliveries, stock control, pricing, and inventory checks.
- Admin & Operations: Help with rostering, cash handling, banking, and paperwork.
- Acting Manager: Take full control of the store when the 1IC is on leave.
3IC (Third In Charge)
PETstock Retail Pty Ltd (Pet City)
Bunbury, WA
02.2024 - 12.2024
- Leadership support: Step in when the Store Manager and Assistant Manager aren’t present.
- Team supervision: Help oversee staff, delegate tasks, and keep the store running smoothly.
- Customer service: Handle escalated customer queries or complaints.
- Sales focus: Motivate the team to meet sales targets, upsell products, and promote loyalty programs.
- Operations: Oversee the store cash, tap registers, maintain stock levels, and ensure displays look appealing.
- Training: Support with onboarding new team members and guiding them on products (like pet food, accessories, and animal care).
- Compliance & safety: Ensure store policies, hygiene, and animal welfare standards are met.
Sales Assistant
Pet City
Bunbury, WA
10.2019 - 02.2024
- Greeting customers, answering questions, and providing product recommendations
- Advising on pet care basics (nutrition, grooming, housing, training aids, etc.)
- Promoting new or seasonal products and upselling related items (e.g., food + treats, cages + bedding)
- Restocking shelves, rotating products, and maintaining displays
- Monitoring inventory levels and notifying management of low stock
- Feeding, cleaning enclosures, and monitoring animal health
- Educating customers on responsible ownership and care requirements
- Ensuring compliance with welfare and safety standards
- Processing transactions at the till/POS system
- Maintaining store cleanliness and safety (aisles, enclosures, storage areas)
- Assisting with deliveries, unpacking stock, and updating price labels
Education
Graduated Year 12 -
Bunbury Senior High School
Bunbury, WA01.2022
Certificate II - Retail Cosmetics
South Regional TAFE
Bunbury, WA01.2021
Skills
- Communication
- Teamwork & Collaboration
- Problem-Solving
- Adaptability & Flexibility
- Leadership / People Management
- Time Management & Organization
- Critical Thinking & Decision-Making
- Customer Service & Relationship Building
Timeline
2IC (Second In Charge)
Pet O New Co Pty Ltd (Pet City)
12.2024 - Current
3IC (Third In Charge)
PETstock Retail Pty Ltd (Pet City)
02.2024 - 12.2024
Sales Assistant
Pet City
10.2019 - 02.2024
Certificate II - Retail Cosmetics
South Regional TAFE
Graduated Year 12 -
Bunbury Senior High School