Brooke Scoular
Gulgong,NSW
Summary
Accomplished Therapeutic Youth Worker with a proven track record at Kids Out West, adept in mentoring and youth supervision. Excelled in creating safe, inclusive environments, significantly enhancing participant self-esteem and fostering positive behavior changes. Skilled in conflict de-escalation and crisis response, demonstrating exceptional advocacy and cultural competency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Therapeutic Youth Worker
Kids Out West
New South Wales
06.2014 - Current
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Provided key emotional support to special needs youth.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Contributed to development of individualized plans to support youth goal achievement.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Developed and implemented range of lessons and resources to motivate young people.
- Supported and mentored students in developing skills to become successful in community.
Youth Officer
Orana Juvenile Justice
Dubbo, NSW
02.2012 - 06.2014
- Implemented effective conflict resolution techniques to address behavioral issues among youths.
- Established connections with local businesses to secure employment opportunities for program graduates transitioning into the workforce.
- Coordinated special events that promoted positive values, teamwork, leadership skills, and community involvement.
- Facilitated workshops on topics such as goal setting, communication skills, and decision-making processes for personal development among youths.
- Enhanced youth engagement by developing and executing interactive programs and activities.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
Publican
Self Employed
Gulgong, NSW
03.2006 - 02.2012
- Recruited, hired and trained staff on bar practices, customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
Certificate III - Disability Studies
TAFE NSW
NSWSkills
- Mentoring abilities
- Youth supervision
- Positive Reinforcement
- Social skill development
- Emotional Support
- Conflict de-escalation
- Crisis Response
- Advocacy
Certification
- First Aid Certification
- Therapeutic Crisis Intervention Training
- Trauma Training
- ACYP Child Rights Training
- Joint Protocol Training
- Child Safe eLearning
- NGO Keep Them Safe Training
Timeline
Therapeutic Youth Worker
Kids Out West
06.2014 - Current
Youth Officer
Orana Juvenile Justice
02.2012 - 06.2014
Publican
Self Employed
03.2006 - 02.2012
Certificate III - Disability Studies
TAFE NSW