Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bshayer Mahmoud (Bash)

Oakleigh

Summary

Highly motivated masters student with 2 years of customer service experience seeking to make a positive impact on the lives of others. Recognized for exceptional interpersonal skills, empathy, and adaptability. Adept at building rapport with individuals from diverse backgrounds and creating supportive environments where they feel understood and empowered

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Parkroyal Hotel
08.2022 - Current


  • Handling orders, accommodating to special food requests.


  • Proficient in promoting food and beverage options, upselling, and cross-selling to enhance revenue streams.


  • Trained 4 new hosts in providing excellent service and conflict resolution techniques.


  • Establish effective relationships with customers, fostering trust and loyalty

Waitress

Mr.Pilgrim
03.2022 - 06.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.


  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.


  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Assistant Pre-School Teacher
01.2018
  • Assisted in monitoring and documenting children's progress and development, including observing and recording milestones, behavior, and interactions



  • Provided individualized support and attention to children, addressing their unique needs and fostering a positive and inclusive classroom environment


  • Assisted with orientation and helping new students and parents

Education

Master of Arts - Counselling

Victoria University
Melbourne, VIC
2025

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Dependable and Responsible
  • Active Listening

Certification

RSA certificate

Food & Allergens Certificate


Timeline

Food and Beverage Attendant

Parkroyal Hotel
08.2022 - Current

Waitress

Mr.Pilgrim
03.2022 - 06.2022

Assistant Pre-School Teacher
01.2018

Master of Arts - Counselling

Victoria University

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Bshayer Mahmoud (Bash)