BUDDHIKE DISSANAYAKE
Burnside,Australia
Summary
Results-oriented professional with a proactive approach. With over two decades of experience in diverse customer service roles, completed a Certificate III in Individual Support & Aged Care in March 2023. Now actively seeking a position in Disability Services Officer within a reputable organization. Currently working for Healing Minds SA and worked at Kompletecare as a Disability Service Officer on a casual basis and would love the opportunity to build on skills and knowledge. Professional with strong background in support services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication, and resource management, consistently driving team collaboration and achieving objectives. Adaptable and reliable in dynamic environments, well-versed in administrative tasks, technical troubleshooting, and customer service.
Overview
24
24
years of professional experience
Work History
Disability Support Officer
Healing Minds SA
09.2023 - Current
- Work and managing SIL house
- Work with mentally disabled clients (Gender Identity Disorder, Anxiety, Post-Traumatic Stress Disorder {PTSD}, Borderline Personality Disorder {BPD}, Holistic, Dementia…
- Liaise with public trustee, Centrelink, support coordinators, mental health triage teams, SAPOL, music therapists, physio therapists, etc.
- Drive to and from customer visits in own car and company car
- Provide a range of support services such as meal preparation, cleaning, laundry, client transportation
- Personal care, Raise Incident reports, participate in community programs, booking/rescheduling client appointments, etc…
- Build friendly relationships with a broad range of clients and their families
- Use manual handling and mobility aids including lifter and electric wheelchair
- Supported clients live in rural areas (up to 250 Kms)
Disability Support Officer
KompleteCare
05.2023 - 09.2023
- Drive to and from customer visits in own car
- Provide a range of support services such as meal preparation, cleaning, laundry, client transportation
- Personal care, Raise Incident reports, participate in community programs, booking/rescheduling client appointments, etc…
- Build friendly relationships with a broad range of clients and their families
- Use manual handling and mobility aids including lifter and electric wheelchair
Process Worker/Machine Operator
Inghams Enterprises
05.2022 - 04.2023
- Follow manual handling procedures
- Backup machine operator
- Operate advanced DSI Waterjet Portioning Systems
Bank Officer/Branch Manager
Sampath Bank PLC
03.2001 - 03.2022
- Company Overview: Sri Lanka
- Commercial and corporate clients handling, coordinating, and administration of client accounts
- Identify customer’s financial requirements and provide suitable products and services
- Assist customers via online/digital platforms
- Canvas customers, build new relationships and maintain cordial relationships with existing customer base
- Manage employee relations, leave management, conduct in-house training, and performance appraisals
- Conduct review meetings and presentations to management
- Sri Lanka
Education
Certificate III - Individual Support & Aged Care
AUCTUS
Adelaide, SA03-2023
MBA -
Cardiff Metropolitan University
Cardiff, UK03-2015
Skills
- Customer service
- Managing SIL house
- Maintain customer confidentiality
- Record keeping
- Strong written, verbal and digital communication
- Proficient in Microsoft Office suite
- High level of attention to detail
- Problem solving
- Open to feedback
- Budget Management
Reliable vehicle
Yes with full lisence
References
Will be provided upon request
Certificatesandclearances
- Certificate III Individual Support (Aged/Disability), AUCTUS, 03/2023
- Working With Children Check (WWCC)
- Police Clearance
- First Aid & CPR HLTAID011
- Manual Handling
- NDIS worker check
- NCC Right to work check
Timeline
Disability Support Officer
Healing Minds SA
09.2023 - Current
Disability Support Officer
KompleteCare
05.2023 - 09.2023
Process Worker/Machine Operator
Inghams Enterprises
05.2022 - 04.2023
Bank Officer/Branch Manager
Sampath Bank PLC
03.2001 - 03.2022
Certificate III - Individual Support & Aged Care
AUCTUS
MBA -
Cardiff Metropolitan University
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