Eleanore Courtney
Townsville,QLD
Summary
I have been working as a Disability Support worker for the last few years amongst a few other jobs. I am looking for casual work as I am not being utilised with my current jobs for this period. I am hardworking, bubbly, reliable and learn quick. I have a great passion for caring and helping clients and customers with their daily needs and have learned a lot over the years in the industries of Disability work and retail/ hospitality. Support work is not my only interest in occupation, I am interested in a wide range of jobs. I am open to learning new skills and broadening my horizons for any kind of industry. I am a people’s person and love interacting with everyone. I have my RSA, Blue card , Yellow card , First aid & CPR training along with police checks and I am willing to obtain anything for employment . Thank you for considering me , hope to hear from you soon.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Prospect Hill
Townsville
11.2023 - Current
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Kept accurate records for client files and handled related paperwork.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Drove clients safely to social activities and appointments.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Sales Stylist
Tree of Life
Townsville, QLD
11.2023 - Current
- Exceeded personal sales goals consistently, contributing to the overall success of the store.
- Boosted customer satisfaction by attentively listening to their needs and guiding them through product selections.
- Gained customer loyalty by offering exceptional service, leading to increased referrals and repeat business.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Educator
Green Leaves Learning Centre
Townsville, QLD
09.2023 - Current
- Supporting children daily in achieving developmental milestones
- Being a role model that interacts with children in a warm and positive manner creating a positive learning environment.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
Disability Support Worker
Pirates Rest Disability Services
Townsville, QLD
02.2023 - 08.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept accurate records for client files and handled related paperwork.
- Worked away in Tasmania for same company for a month assisting with clients.
Support Worker
Making Progress
Townsville, QLD
07.2022 - 12.2022
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedules.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Bartender
Centenary Hotel
Townsville
05.2021 - 06.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity..
Bartender /all Rounder
The White Lion Hotel
Maryborough, QLD
09.2021 - 01.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up glassware, liquor and other necessary supplies for special events.
- Served high customer volumes during special events, nights, and weekends.
Bartender/ Door Greeter
The Bank Night Club
Townsville, QLD
02.2021 - 08.2021
- Exceeded goals through effective task prioritisation and great work ethic
- Fast paced environment, quick learning skills with eftpos machines.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
Retail Assistant
Thrifties Discount Store
Townsville
01.2020 - 01.2021
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Served customers and followed outlined steps of service.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Wild Rice Restaurant
Kim
04.2019 - 12.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
Commercial Kitchen Assistance
Gina
03.2017 - 01.2019
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Townsville State High School
Townsville, QLD12.2019
Skills
- Self-Motivated
- Positive and outgoing
- Reliable
- Common sense
- Time Management
- Organizational Skills
- Customer Service
Timeline
Disability Support Worker
Prospect Hill
11.2023 - Current
Sales Stylist
Tree of Life
11.2023 - Current
Educator
Green Leaves Learning Centre
09.2023 - Current
Disability Support Worker
Pirates Rest Disability Services
02.2023 - 08.2023
Support Worker
Making Progress
07.2022 - 12.2022
Bartender /all Rounder
The White Lion Hotel
09.2021 - 01.2022
Bartender
Centenary Hotel
05.2021 - 06.2022
Bartender/ Door Greeter
The Bank Night Club
02.2021 - 08.2021
Retail Assistant
Thrifties Discount Store
01.2020 - 01.2021
Wild Rice Restaurant
Kim
04.2019 - 12.2019
Commercial Kitchen Assistance
Gina
03.2017 - 01.2019
Townsville State High School