Busra Gurkan
Melbourne,Victoria
Summary
I am seeking employment in the Security and Customer service Industry. My attributes include honesty, good work ethic, excellent communication skills and the ability to work in a team environment. I enjoy working with different types of personalities and understand the importance of delivering exceptional customer service. I am very reliable, mature minded and available for an immediate start.
Overview
10
10
years of professional experience
Work History
Aviation Protection Officer
MSS Security
04.2024 - Current
- Provided timely assistance during emergency situations, following established protocols for evacuation or lockdown procedures when required.
- Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
- Ensured the safety of passengers and crew members by performing regular aircraft security checks.
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
- Supported colleagues in maintaining high standards of professionalism, ensuring consistent delivery of aviation protection services.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
- Managed challenging situations calmly and professionally, deescalating conflicts as necessary to maintain order within the airport setting.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Aviation Protection Officer
Iss Security
03.2018 - 11.2022
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
- Manually screened passengers unable to pass through metal detectors or who triggered alarms
- Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons
- Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection.
Travel Agent
TR Travel
05.2016 - 07.2017
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Customer Service Representative
Energy Australia
11.2014 - 08.2015
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Regularly exceeded daily sales and product add-on quotas.
Education
Certificate - Security And Protective Services
TAT
High School Diploma -
Roxburgh Park College
Teaching English As A Second Language -
International Tefl Academy
Bachelors - Criminal Justice
Rmit University
Certificate - First Aid
TAT
Skills
- High level of service skills
- Able to utilise resources and negotiate at all levels
- High level of integrity
- Forward thinker, creative yet structured in achieving goals
- Excellent time management skills and able to set priorities
- Leads by example whilst teaching and instructing others
- Communicating and liaising with colleagues and clients from a diverse range of cultures
- Ability to work effectively under pressure
- Proficient in MS Word, Excel, Powerpoint, and the Internet
- Fluent in Turkish/English
Training
- CPP20212 Certificate II in Security Operations (Crowd Control / Unarmed Guard)
- CPP20212 Certificate II in Security Operations (Control Room / Monitoring Centre)
- CPP30411 Certificate III in Security Operations (Team Leading / Supervising)
- Certificate in Aviation Security Operations (Units 2007A and 2008A)
- CPP3014A/CPP3015A Baton and Handcuffs
- First Aid
Timeline
Aviation Protection Officer
MSS Security
04.2024 - Current
Aviation Protection Officer
Iss Security
03.2018 - 11.2022
Travel Agent
TR Travel
05.2016 - 07.2017
Customer Service Representative
Energy Australia
11.2014 - 08.2015
Certificate - Security And Protective Services
TAT
High School Diploma -
Roxburgh Park College
Teaching English As A Second Language -
International Tefl Academy
Bachelors - Criminal Justice
Rmit University
Certificate - First Aid
TAT