Caitlin Keech

• Used POS system to process sales, returns, online orders, and gift card activations.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Increased sales and customer satisfaction through personalized servicing.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Worked closely with shift manager to solve problems and handle customer concerns.

This position responsibilities also include:

• Being trusted to work between 5 different stores which all provided a variety of services.

ie, Selling home brew supplies, tobacco products, Vaping Products, scratches and lotto products, making and selling coffee for Bounce Coffee Co and working within an Australia Post

• Stock control through means of inventory; Ordering stock
• Acting management when required,

Variety of administrative processes and procedures which included:

• Legal research, document preparation, client communication
• Assisting with case preparation by reviewing evidence, witness statements, and prosecution and defence material
• Collected, arranged, and input information into database system.
• organization, filed and returned all relevant documents, evidence, witness statements and any other material via procedures.

• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assist customers with clothing items and sizing.

• Coordinated and managed volunteer activities for community service projects.
• Monitored food quality and freshness throughout day.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Greeted customers and answered inquiries regarding menu items and specials.
• Supported event planners in coordinating successful events by managing food service logistics.
• Set up tables and buffets according to event specifications, contributing to overall presentation success.
• Collaborated with fellow volunteers to create a welcoming atmosphere for guests at charity events.

• Collaborated with team members to quickly fill large orders and serve large parties.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

• Documented customer orders and conveyed special requests to kitchen staff.
• Delivered special orders to waiting vehicles and tables to promote specialized service.
• Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.