Caitlin Pearson
KENSINGTON
Summary
Motivated and detail-oriented professional with experience in administration, operations, hospitality, and customer service. Seeking to contribute skills to a dynamic organisation, with a focus on enhancing operational efficiency, customer satisfaction, and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administration Coordinator
Brockcon Pty Ltd
04.2024 - 03.2025
- Undertook all administrative duties to ensure smooth office operations
- Maintained company policies, procedures, and standards to ensure compliance and efficiency
- Ensured confidentiality and privacy of office records and communication
- Performed data entry tasks and updated daily spreadsheets (Plant Monitoring)
- Managed internal and external communications, handling management systems efficiently
- Organised inductions for management and employees, ensuring smooth onboarding
- Managed all filing systems to keep records organised and accessible
- Maintained a tidy and clean office environment, ensuring Brockcon's office area remained in pristine condition
- Received and sent all incoming and outgoing mail
- Ordered stationery supplies to keep the office fully stocked
Grid Operator
Viterra
10.2023 - 12.2023
- Directed traffic safely to and from road grids, ensuring smooth and efficient operations
- Checked different commodities of grain for tolerances and ensured quality control
- Managed and organised various commodities in each grid, keeping accurate records
- Maintained a clean and organised workspace for each designated grid
- Reported discrepancies and abnormalities in the production process to the supervisor immediately
- Monitored the product flow through road grids regularly to ensure smooth operations
- Implemented health and safety procedures while working and filled out health and safety forms before each task
Traffic Controller
AOCTC
04.2023 - 07.2023
- Directed the safe movement of vehicles through construction or regulated zones
- Set up traffic control signs, barriers, and devices to ensure a safe working environment
- Communicated effectively with both the public and construction workers to ensure smooth traffic flow
- Managed lane closures, traffic detours, and roadblocks during construction work
- Ensured compliance with local traffic laws and safety standards
- Reported any safety hazards, incidents, or accidents to relevant authorities immediately
- Monitored the traffic situation and adjusted control measures as needed to ensure safety
Bartender/Waitress
Biddys O'Barnes
03.2022 - 03.2023
- Greeted customers and provided exceptional customer service, ensuring a positive dining experience
- Prepared alcoholic and non-alcoholic beverages accurately and efficiently
- Processed payments using the POS system, ensuring accuracy and speed in transactions
- Managed cash drawer at the beginning and end of each shift, ensuring accuracy of funds received
- Checked identification cards to verify proof of age before serving alcoholic beverages
- Followed alcohol awareness procedures to prevent intoxication and safely handled intoxicated guests
- Addressed and resolved customer complaints in a professional and timely manner
- Performed opening and closing duties, including setting up dining areas, restocking shelves, and cleaning kitchen equipment
Office Assistant
Biddys O'Barnes
03.2022 - 03.2023
- Performed bookkeeping and data entry tasks alongside the finance manager, ensuring accuracy in financial records
- Developed and managed an efficient filing system to keep records organized and accessible
- Completed end-of-year tax administration, ensuring all tax documents were filed correctly
- Managed incoming calls, providing information or transferring callers to the appropriate personnel
- Managed social media pages and posted regularly to promote the business and engage with customers
- Managed the accurate ordering, receiving, and issuing of stock items, ensuring stock levels were maintained
- Assisted with the planning of special events by arranging catering services alongside chefs and ordering promotional materials when needed
Education
High School Diploma -
Abbey Vocational School
Donegal Ireland07-2019
Skills
- Microsoft Office Suite
- Data Entry
- Office Management Systems
- Social Media Management
- POS System
- Health and Safety Procedures
- Customer Service
- Time Management
- Communication
- Organisational Skills
- Attention to Detail
- Problem Solving
- Traffic management
- Safety compliance
Certification
- Full Drivers Licence
- Construction Card
- Traffic Controller Ticket
- Traffic Management Implementer Card
Timeline
Administration Coordinator
Brockcon Pty Ltd
04.2024 - 03.2025
Grid Operator
Viterra
10.2023 - 12.2023
Traffic Controller
AOCTC
04.2023 - 07.2023
Bartender/Waitress
Biddys O'Barnes
03.2022 - 03.2023
Office Assistant
Biddys O'Barnes
03.2022 - 03.2023
High School Diploma -
Abbey Vocational School
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