Candace Martin
Toowoomba,Australia
Summary
Detail-oriented professional with extensive experience in hairdressing and customer service. Strong background in building client relationships and managing operations efficiently. Committed to leveraging diverse skills to contribute to team success and improve customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SENIOR STYLIST
Just Cuts Enterprise
South East, QLD
10.2023 - 05.2026
- Provided customer service excellence by listening to client needs and making appropriate recommendations.
- Demonstrated expertise in cutting techniques such as layering, tapering, thinning, texturizing, and razor cuts.
- Evaluated customer's hair condition and recommended treatments or products to improve appearance.
- Kept up-to-date on industry trends by attending classes and seminars.
- Developed a strong understanding of the principles of design related to hair artistry.
- Designed creative hairstyles that complemented each client's individual features and lifestyle needs.
- Utilized advanced knowledge of current trends in fashion to develop unique styles for customers.
- Executed precision haircuts that consistently exceeded client expectations for quality and satisfaction.
- Managed appointment bookings efficiently while providing an enjoyable experience for clients.
- Integrated innovative techniques into styling services, enhancing client satisfaction and promoting repeat business.
- Organized and maintained inventory of supplies, such as scissors, combs, brushes, and hair products.
- Educated clients on hair care techniques and products.
- Provided consultations to clients to determine their specific needs.
- Delivered top-quality service for clients' cutting, coloring, and styling needs.
- Uphold safety and sanitation standards to reduce salon risks.
- Suggested hairstyles compatible with client physical features or determined style from client instructions and preferences.
- Applied range of hair coloring and process treatments to color, highlight, and relax hair.
- Collaborated with other stylists to create unique and fashionable looks.
- Used proper amounts of product to assist with cost controls.
- Connected and engaged with clients to understand needs.
- Built long-term relationships with clients to promote brand reputation and secure continued business.
- Possessed calm, professional and courteous attitude towards customers and colleagues.
- Greeted clients upon arrival and asked questions to determine personal care needs.
- Checked on clients frequently to resolve concerns and answer questions.
- Styled hair for diverse clientele using current trends and techniques.
- Provided consultations to understand client preferences and desired looks.
- Maintained cleanliness and organization of styling stations and tools.
- Educated clients on hair care products and maintenance techniques.
- Collaborated with team members to enhance overall salon efficiency.
- Managed inventory of supplies to ensure availability for all services.
- Cultivated strong client relationships through attentive service and personalized styling recommendations.
Senior Wait Staff Member
Royal hotel
Toowoomba , Qld
10.2025 - 03.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training and mentoring new wait staff members.
- Managed table settings and ensured cleanliness of dining area.
- Handled guest inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely order delivery.
- Processed payments accurately using point-of-sale systems.
- Coordinated with team members to enhance overall service efficiency.
Customer service
Brumbys
Toowoomba, Qld
07.2025 - 09.2025
- Provided customer service assistance when needed.
- Provided exceptional customer service throughout each delivery experience.
- Identified opportunities to improve customer service quality.
SENIOR HAIRDRESSER
Hairworkz
Eagleby, QLD
03.2022 - 09.2023
- Built an extensive portfolio showcasing my work for potential customers and employers.
- Cultivated lasting client relationships, resulting in increased repeat visits and referrals.
- Organized stock levels of supplies necessary for daily operations.
- Created innovative hairstyles that reflect current fashion trends.
- Participated in creating promotional campaigns for new products or services.
- Kept abreast of changing trends in the beauty industry by reading magazines and attending workshops and courses.
- Adhered to company policies and procedures regarding customer complaints handling.
- Leveraged expert knowledge of hair care products to deliver tailored recommendations for individual client needs.
- Delivered exceptional customer service by actively listening to client preferences and providing personalized product and service advice.
- Attended trade shows and seminars related to the beauty industry.
- Performed hair treatments such as deep conditioning, scalp massage, hot oil treatment, head massage.
- Utilized business-building tools and programs to increase sales and guest retention.
- Suggested hairstyles that complemented customers' styles and met individual needs.
- Welcomed customers and asked appropriate questions to better understand desired styles and wants.
- Charged for services rendered and products purchased to meet profit goals.
- Ensured timely scheduling of client appointments for efficient service delivery.
- Kept work stations clean and sanitized tools, such as scissors, and combs.
- Ensured availability of supplies by effectively ordering, displaying, and maintaining stock levels.
- Updated and maintained customer information records such as beauty services provided.
- Cut, trimmed and shaped hair or hairpieces based on customers' instructions, hair type and facial features using clippers, scissors, trimmers, and razors.
- Shampooed, rinsed, conditioned and dried hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Shaped eyebrows and removed facial hair, using depilatory cream, tweezers, electrolysis, and wax.
- Demonstrated and sold hair care products and cosmetics.
- Supervised other hairstylists, hairdressers and assistants.
- Applied water or setting, straightening, or waving solutions to hair and used curlers, rollers, hot combs and curling irons to press and curl hair.
- Attached wigs and hairpieces to model heads and dressed wigs and hairpieces according to instructions, samples, sketches and photographs.
Warehousing pick packing
CSIndustries
Sydney, NSW
11.2017 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Proposed ideas and solutions that improved team effectiveness and project results.
- Collaborated with diverse coworkers to meet objectives and resolve product and service challenges.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated with cross-functional teams to align efforts and achieve common goals.
APPRENTICE HAIRDRESSER
Perfection in hair
Gatton, QLD
03.2014 - 02.2017
- Completed daily cleaning duties to ensure the salon was presentable at all times.
- Attended regular training sessions to stay up-to-date on new trends in hairdressing techniques.
- Cultivated customer relationships through engaging conversation, enhancing client satisfaction during services.
- Maintained professional appearance at all times adhering strictly to dress code policy established by employer.
- Adhered to all safety protocols including the use of gloves, masks and protective eyewear when handling products or working with chemicals.
- Provided exceptional customer service by greeting clients and taking detailed notes about their desired hair style.
- Assisted senior stylists in completing complex tasks such as color corrections and restorations.
- Managed inventory levels for supplies needed for daily operations within the salon.
- Maintained a clean work environment by regularly sanitizing tools and equipment.
- Utilized modern salon equipment such as blow dryers, flat irons, curling irons and scissors to create desired styles.
- Processed payments efficiently using POS system, ensuring accurate financial records and smooth transactions.
- Organized appointments efficiently utilizing an online booking system for maximum efficiency.
- Responded promptly to customer inquiries via phone or email regarding product availability or appointment scheduling.
- Guided customers on effective hair care methods to promote healthy hair maintenance between visits.
- Recorded accurate data related to client services rendered into digital database software programs.
- Tracked progress of apprenticeship program goals set forth by management and mentored staff members accordingly.
- Arranged client appointments to ensure efficient use of stylist time.
- Oversaw supply ordering and display to ensure availability for services.
- Updated and maintained customer information records such as beauty services provided.
- Shampooed, rinsed, conditioned and dried hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Shaped eyebrows and removed facial hair, using depilatory cream, tweezers, electrolysis, and wax.
- Demonstrated and sold hair care products and cosmetics.
- Assisted senior hairdressers with various cutting and styling techniques.
- Handled front desk responsibilities, facilitated product sales, and executed payment processing.
HAIRDRESSING APPRENTICE
Baraka hair studio
, QLD
10.2006 - 03.2009
- Assisted senior stylists with various hairdressing techniques and styles.
- Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.
- Engaged with clients to build rapport and understand their hair care preferences.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Administered first aid during service sessions.
Education
CERTIFICATE III HAIRDRESSING - HAIRDRESSING
MIG training academy
QLDHIGH SCHOOL DIPLOMA -
Faith Lutheran College
Plainland, QLDSkills
- Advanced Hair Styling
- Strong Client Consultation
- Client Booking Management
- Inventory Management
- Salon Marketing
- Efficient time management
- Task Prioritization
- Multitasking and organization
- Adaptability and Flexibility
- Adaptable to change
- Advanced communication
- Effective Communication
- Professional etiquette
- Teamwork and Collaboration
- Creative Thinking
- Self-motivated
- Multitasking
Certification
Certificate III Hairdressing, 11/01/07
Timeline
Senior Wait Staff Member
Royal hotel
10.2025 - 03.2026
Customer service
Brumbys
07.2025 - 09.2025
SENIOR STYLIST
Just Cuts Enterprise
10.2023 - 05.2026
SENIOR HAIRDRESSER
Hairworkz
03.2022 - 09.2023
Warehousing pick packing
CSIndustries
11.2017 - 03.2022
APPRENTICE HAIRDRESSER
Perfection in hair
03.2014 - 02.2017
HAIRDRESSING APPRENTICE
Baraka hair studio
10.2006 - 03.2009
CERTIFICATE III HAIRDRESSING - HAIRDRESSING
MIG training academy
HIGH SCHOOL DIPLOMA -
Faith Lutheran College