Cara Norbury
Maudsland,QLD
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise in front desk operations at Canungra Town Medical Centre. Skilled in appointment scheduling and medical billing, I enhanced patient satisfaction through exceptional service and efficient multitasking. Adapt at managing records and fostering positive patient relationships, ensuring a seamless experience in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Canungra Town Medical Centre
01.2025 - 05.2025
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided vital support during peak hours by prioritising and multitasking whilst working in a fast paced environment.
- Helped patients complete necessary medical forms and documentation.
- Increased accuracy in data entry tasks by regularly updating patient's personal details and Medicare information.
- Supporting practitioners with administrative duties.
Restaurant Waiter
Siam Orchid Thai Restaurant
03.2024 - 01.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Certificate IV - Workplace Health And Safety
OHSA
Gold Coast02-2025
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Microsoft office
- Records management
- Medical billing
Timeline
Medical Receptionist
Canungra Town Medical Centre
01.2025 - 05.2025
Restaurant Waiter
Siam Orchid Thai Restaurant
03.2024 - 01.2025
Certificate IV - Workplace Health And Safety
OHSA
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