Carmela Carnevale
Epping,VIC
Summary
A dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations. Expert in cash handling and customer service, I excel in teamwork and collaboration, significantly improving team efficiency. My leadership in various entrepreneurial ventures showcases a blend of exceptional service delivery and keen financial management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Cafe All Rounder
Nina's Cucina
09.2021 - Current
- Maintain a clean and organized café environment, adhering to health and safety regulations.
- Manage cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contribute to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolves customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Prepares fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Assists in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Promote cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Business Owner
Cookielicious By Carmel
08.2015 - Current
- Utilized social media platforms to promote products, engaging with potential customers and increasing brand awareness.
- Boosts customer satisfaction by providing exceptional service and detailed product knowledge.
- Maintain a clean and organized sales environment, ensuring an inviting atmosphere for customers.
- Ensures proper storage conditions were maintained for cookies at all times, preserving freshness, taste and quality.
- Checks expiration dates and rotated products to verify freshness and avoid spoilage.
- Perform cash and card transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Business Owner
Golden Star Pizza
01.2012 - 01.2019
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Managed day-to-day business operations.
Business Owner
Via Sole Pizza
01.2007 - 12.2009
- Built solid customer relationships through exceptional communication and responsive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Interacted well with customers to build connections and nurture relationships.
Cafe Worker
Cafe Rojo DFO
10.2005 - 04.2008
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Tracked food production levels, meal counts, and supply costs.
Education
7-10
Padua College
Rosebud, VIC12-2000
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Attention to detail
- Kitchen support
- Cash handling proficiency
- Food preparation
- Order processing
- Ingredient preparation
- Quality assurance
- Station restocking
- Menu maintenance
Languages
Italian
Full Professional
Interests
- Baking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Engaging in food photography and sharing culinary creations on social media
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Dancing
- Watching Movies and TV Shows
- Music
- I like trying new recipes and food trends
- Food Blogging
- Acting and Theater
- Food Photography
- Drawing and Painting
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Fashion
- Cake Decorating
- Road Trips
Timeline
Cafe All Rounder
Nina's Cucina
09.2021 - Current
Business Owner
Cookielicious By Carmel
08.2015 - Current
Business Owner
Golden Star Pizza
01.2012 - 01.2019
Business Owner
Via Sole Pizza
01.2007 - 12.2009
Cafe Worker
Cafe Rojo DFO
10.2005 - 04.2008
7-10
Padua College
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